The Acorn Reviews Summary

Staff Service

Pros:

• "Just left the brickworks Accrington after having a quick meal with my partner and what a wonderful team. So friendly and helpful especially Kieran, tanisha and Shannon they couldn’t do enough for us."
• "Our waitress, Steph was so lovely. She was cheery and nothing was too much trouble."
• "Yvonne was lovely. She took our orders quickly, asked if we needed any more drinks, asked how our meal was and nothing was too much trouble even though she was busy serving other customers."
• "Very friendly staff and Maricia is particularly courteous, nothing is too much trouble."
• "The lad on the bar was lovely."
• "The manageress was very apologetic and couldn't do enough to ensure we were OK."
• "The customer service on ordering the food and drinks was brilliant."

Cons:

• "No one acknowledged us at all on entrance."
• "Awful service, no communication skills too lazy to come over and tell us they have changed from table service to bar service so sat there for 30 minutes waiting for a waiter."
• "On asking the waitress she said it was only her job to serve food."
• "Waited 25 minutes for our order, my meal was completely wrong."
• "Service was atrocious waited over 30 minutes to order pudding."
• "The staff are friendly but overworked, there are long waits and no checkbacks to ensure food is okay."
• "It wasn't even busy and it felt like staff didn't want to be there."

Food Quality

Pros:

• "Nice lunch break of both club sandwich and pulled pork baguette served with chips. Plenty of room and pleasant atmosphere."
• "Starters and deserts were good but main courses tasteless."
• "Really good food. Very enjoyable mixed grill, better than expected."
• "The food was great and service throughout was excellent."
• "Both meals were cooked well and very tasty."
• "All the staff were helpful and efficient, the food was very good and reasonably priced."
• "The food was good and the portions were more than adequate - the XL cowboy burger in particular was a feast treat even for a big bloke like me."

Cons:

• "Took my daughter as a treat what a disappointment the garlic mushrooms were rock hard way to over cooked the cheesy chips were rank!!"
• "Food is awful. How you manage to overcook a burger to the point of cremation."
• "Food had been in the oven far too long and was burned and crispy."
• "The Chicken Tikka I had was bland and lukewarm obviously just reheated from a packet."
• "Terrible service the staff need to be retrained in customer service the food was awful over cooked, dry most was cold and a waste of money."
• "All dishes were very well done meat was so dry children's gammon was very hard like it had been sat in the pan all meat other than the fatty steak were chard."
• "Food not good really. Fish finger sandwich.....what could go wrong."

Ambience & Atmosphere

Pros:

• "The ambience was lovely, there was plenty of seating and the guy behind the bar who looked a little bit like the lead singer from Elbow was charming and helpful."
• "A nice pleasant atmosphere."
• "The atmosphere in the pub is welcoming and friendly and this was only highlighted by the great service we received from Beth."
• "Nice atmosphere."
• "The Acorn was lovely and warm inside, very inviting and a lovely calm atmosphere."
• "Lovely pub with plenty of room, inside and outside. Clean and fresh interior and well maintained outside."
• "The place was nice, well decorated and clean with ample parking."

Cons:

• "The place was empty when I arrived with my partner and 3 children and my sister in law and niece but was told because there was 7 of us we couldn't be seated as they are still using the 6 person rule."
• "Great place but very busy. The food was great but a disappointment was there were kids running all over the place having a water fight indoors."
• "The place has got run down, dirty chairs and carpets."
• "There was nobody outside monitoring the copious amount of customers, some of whose behaviour in front of children was appalling!"
• "We noticed that you questioned peoples allergies on the menu but you never mentioned anywhere that dogs are allowed into the dining area."
• "Unfortunately there was a few bad points of our visit, the wait time to get a drink was way too long, we waited 1 hour for our mains to arrive and the food was average at best."
• "The food took a long time to arrive, I ordered hunters chicken the portion was tiny, the chips were cold."

Value for Money

Pros:

• "Very reasonably priced and the food was lovely."
• "Arrived on time of booking, straight to our table, lovely friendly staff food was amazing great quality cooked to perfection, Reasonable prices and vouchers available at the moment with 30% off."
• "The only way to work it is to go for the two for one offers, which works out alright at around £16 what we had."
• "Good for watching sports. I would also recommend going when Anna's Quiz is on."
• "Fairly decent pub especially with the 2 for 1 items. Been in quite a few times and there's a children's play area and the staff are fairly attentive."
• "Food was a excellent for the price."
• "Very pleasant atmosphere, prices very reasonable."

Cons:

• "It's okay saying 2 meals for the price of one but when 1 meal and 2 kids tiny meals costs a week's Aldi shop it's a bit much."
• "Alcohol is expensive as well."
• "We could've got the exact same meals for half the price, quicker time and better tasting at Weatherspoons!"
• "As for the price, with drinks a very reasonable £74."
• "The kids pizzas were tiny for the price."
• "Food is awful. £35 for 2 and the only edible item was the chips."
• "Meal was very bland not worth the price at all definitely gone down hill would not recommend."