City Academy Reviews Summary

Teaching Quality

Pros:

• "John was my salsa teacher and he is very positive, professional, friendly and charismatic!"
• "The tutors were both FANTASTIC - really couldn't have been better."
• "Pia is a fantastic teacher who maintains a sense of rigour whilst encouraging students to innovate."
• "Vanessa Fenton and she is an amazing teacher!"
• "Sally Bishop was a wonderful coach."
• "Frazer, the tutor is simply awesome."
• "Such supportive and talented teachers who really care about what they do."

Cons:

• "It was like lessons for five years old children."
• "I also didn't receive any feedback over the 8 weeks as to what I did well or what I could work on to improve."
• "Tutor was sweet but definitely without proper experience in education of adults."
• "When you get an okay teacher who does not seem to thrilled to be teaching this course, its ok."
• "You spend a lot of time playing games instead of acting."
• "The tutor's teaching style is aggressive, defensive and unorganised."
• "Good classroom with friendly, seemingly knowledgeable teacher and great idea for the class, but failed to deliver the basic skills teaching that I thought I was paying for."

Course Experience

Pros:

• "I've just completed a six week intermediate acting course with City Academy and thoroughly enjoyed it."
• "Panagiotis found the way to take us into the most beautiful movements for our first choreography."
• "The build up of the exercises from the morning to the afternoon was a great pace."
• "It was challenging and hard work, but above all a lot of fun and I'd do it again in a heartbeat."
• "I can see that I have improved a lot in the due course."
• "I did a beginner tap dance course and I am pleased with how much we've covered."
• "I really felt my singing improved."

Cons:

• "It was filmed from the very second when I walked into the studio. I personally found it distracting and intruding my privacy."
• "Learnt only two dances, when should have 6."
• "The whole course was only really worth £500/£600 as that's the rough cost of headshots and 2 scenes elsewhere the rest of the money is a waste."
• "It was mostly random routines with little structure or technique like the website claims."
• "95% of the classes was made up of us running round, lying on the floor and playing games there's nothing intensive about that."
• "Really poor student experience."
• "Storytelling was an unstructured mess."

Customer Service

Pros:

• "The administration team are professional, helpful, informative and friendly with excellent communication skills."
• "City Academy also lets you make changes of the courses after purchase if you need to."
• "I did receive an email from a different member of staff confirming that a refund for a cancelled class would be offered."
• "Also I have great experience with their customer service. Every time I needed something, they always helped me."
• "I am very happy with City Academy, as I booked another class and as I was not able to attend, they were willing to reschedule my class."
• "It is very easy to book the course and city academy provide a great support."
• "Every online course I've taken at City Academy has been wonderfully put together and enriching."

Cons:

• "Some courses aren't a match and it is difficult to cancel the course once you have started."
• "It's also poorly organised, with teachers being changed last minute and they don't bother to inform you."
• "Poor communication, no obvious way as far as I could see to contact tutor or advise that I could not attend a class / classes."
• "Many of the students complained and the admin wasn't very responsive until it was too late."
• "The experience of class cancellation + having to argue for a due refund wasn't pleasant."
• "Only didn’t give 5 stars because there’s been issues with double booked rooms and we were moved out of the proper dance studio for a few weeks."
• "Overall, very disappointed with this course and will not be attending another course with City Academy."