Atherton Leisure Centre Reviews Summary

Facilities

Pros:

• "Very good value, lovely pool and gym facilities."
• "Nice place to work your body out. Large exercise gym with all the latest equipments."
• "There's a variety of Les Mills classes, more than in other commercial gyms."
• "Great place for swimming and great for a workout the swimming in my opinion is the best because you have 2 swimming pools."
• "Local to me this leisure centre has a lot of facilities like swimming, boxing, gym and personal trainers."
• "Using this gym for about 2 years already. Really good price for a membership including gym, swimming pool, all kind of classes."
• "It has a huge pools for people e.g. swimmers."

Cons:

• "The pool however, needs a bit of cleaning as there were bits of tissues floating at places in the pool."
• "The fittings are a bit cheap in the changing rooms and you can see some are already falling apart."
• "Great gym but honestly how much space has been wasted?!"
• "The gym doesn't have much of the same equipment."
• "Always overcrowded, the gym suite doesn't have a lot of machines, people often have to wait around 20mins for a machine."
• "No sauna, need heavier weights and a long list of other things."
• "A lot of the equipment is not working in the gym, some of the lockers are damaged in ladies upstairs changing rooms."

Staff and Customer Service

Pros:

• "Great staff in gym and downstairs entrance plus the cafe staff."
• "The gym premises are very clean, and staff are sanitising very often the machines."
• "Not only ActiveNewham are providing good customer service but also the staff at Atherton Leisure Center, where I normally exercise are very helpful and extremely dedicated."
• "Warm, friendly staff, great price monthly membership."
• "People in the reception are very kind."
• "Friendly trainers and if you ask their help, they are more than happy to assist you."
• "Staff is very nice and helpful."

Cons:

• "Sooo many rules... and they change every day."
• "The staff are very rude and not helpful one bit."
• "The staff there are absolutely horrendous."
• "Staff is sooo rude... my company pays it otherwise I wouldn’t be here frankly speaking."
• "Rude, unprofessional staff at the front desk, lounging around, huffing and puffing if you ask for any kind of service."
• "The second thing I noticed was the staff was very rude."
• "Rude staff especially swimming life guards."

Cleanliness and Maintenance

Pros:

• "Wow, this place has changed! I used to come to Atherton as a boy and it was pretty dingy. Having visited recently, it's totally transformed."
• "Covid specifically: constant cleaning of machines, distanced machines, one way systems and oodles of hand sanitizer makes me feel very safe returning to the gym!"
• "Always kept clean both in the gym and changing rooms, which have showers, toilets and changing cubicles."
• "Nice clean facilities including wet and dry changing rooms."
• "Spacious and clean changing rooms with number of lockers to store your valuables, while you are sweating around."
• "The pool is good with designated lanes."
• "Visit regularly for swimming. Clean and you don't need tokens etc for the lockers."

Cons:

• "Is not clean at all."
• "Their floor and equipment are very unhygienic."
• "In the ladies showers, the disabled shower is falling apart, the shower curtain is filthy etc."
• "The family changing room has been out of order for the last couple of months and there is no sign of any maintenance work."
• "The floor was slippery and small juice bottles were there."
• "The floor is slippery and the chairs are all broken an adult or child can get injured really badly."
• "The main pool is often closed for 'maintenance' or 'health & safety' reasons."