Wavelengths Leisure Centre Reviews Summary

Staff and Service

Pros:

• "I have to share that the staff I have dealt with personally through my years have been nothing but helpful when I've needed."
• "Pleasant staff, nice cafe area, good amenities and latter pool a serene experience."
• "Staff are lovely but facility is not well kept at all.. been a member for over 4 years n standard not changed...I am still a member as staff are lovely n has a community feel."
• "Most of the staff, there only seems to be one lady brunette, who works at the main counter, who is very helpful. The rest are just there for the wage..."
• "Today was a good swim. Especially because of the lifeguard Connor."
• "Staff are lovely towards me."
• "The staff are so so lovely, always willing to go out of their way to help by giving you workout tips."

Cons:

• "The staff don't really seem to want you there and aren't very helpful."
• "Great facilities - awful service."
• "The management of this place really isn't good."
• "Called Wavelengths today and got a rude patronising young man."
• "Staff using foul language around the pool."
• "Very unhelpful staff. I never received consistent information about the registration and cancellation processes for swimming lessons."
• "The receptionist was giving mad verbal and thinks she’s smart even though she’s not."

Cleanliness and Maintenance

Pros:

• "All the area is clean and well designed."
• "The changing 'village' is usually clean."
• "Changing rooms clean, plenty of lockers, you need a £1 coin but you get it refunded back."
• "They have recently deep cleaned."

Cons:

• "It's not clean some of the gym equipment doesn't work, staff in the swimming pool just stand and chat they are not on guard at all."
• "The cleanliness of the place is abominable."
• "The bins were full of trash such as dirty nappies, food, etc., smell of urine all over the place."
• "Always smells of wee, even first thing in the morning. Changing rooms are poorly looked after and regardless of the name I have never seen the wave machine turned on despite going there for the last 2 years!"
• "The gym is rarely cleaned properly!"
• "The changing room and poolside are filthy."
• "The pools and changing rooms are dirty, especially on the weekend."

Facilities and Equipment

Pros:

• "The leisure pool is great: there are various depth areas for all swimmer skill levels, water slides, wave generator and powerful sprinklers that are fun and work as a good massage."
• "Soft play is very popular with my granddaughter."
• "An excellent pool, with a leisure pool with slides and a reasonable rectangular one for those wishing to avoid the children."
• "There is also an extensive gym with equipment focusing on both strength and cardio training."
• "A gym is located in the building as well as a steam room."
• "There is a cafe, a gym, and a children's soft play."
• "The gym has a variety of equipment."

Cons:

• "Why does the temperature of the water have to be so cold?"
• "Pool was broken down or needed maintenance but it was not put on the website."
• "The showers at the side of the pool lack privacy."
• "The pool is often take up with lessons, it's hard to find good times to go without it being really busy."
• "It’s okay but could use some more gym equipment."
• "The gym is alright."
• "Gym has multiple machines which have been broken since the moment I joined a few months ago."