Smoky Boys Castleford Reviews Summary

Service

Pros:

• "Calm and friendly atmosphere and staff. Great service, attentive without being overbearing."
• "Our waitress Angela was absolutely amazing. She was going above and beyond to make our table happy."
• "Holly was very polite and friendly she made me and my partner feel very welcome."
• "Had lunch today, service was fantastic, there is a new menu with so much choice!"
• "Myself and my husband were looking for a place to eat as was our first time in the area and found this place. Customer service was excellent."
• "Food was reasonable. The 2 girls that served us were polite and friendly."
• "This review is long overdue, I've been to Smoky Boys 5 or 6 times now and the food has always been really good and the service has been great every time."
• "Service was shocking. Our only problem was the main course being brought out before starter plates were cleared but we were the lucky ones!"

Cons:

• "We didn't even get service other than our plates thrown onto the tables."
• "Found it very slow service even though it wasn't very busy. The staff couldn't be bothered and the food wasn't amazing."
• "The atmosphere was flat despite it being quite busy. Nobody looked happy. Side of the table was sticky."
• "The staff are friendly is about the only decent thing I can say about this place."
• "Avoid!! Together we got calamari, ribs, bbq burger, halloumi, and chicken strips - not one meal was nice everything tasted very weird."
• "Terrible service (and I'm very patient and understanding having worked in the industry)."
• "The food was great but the service was terrible."
• "The service charge was in no way justified - brought menus and then food from the kitchen."

Food Quality

Pros:

• "Food great and reasonably priced."
• "Food was great especially chicken wings as starters and BBQ ribs were juicy and fresh!"
• "Food was OK, kids part enjoyed theirs. Our food wasn't bad either until my partner found a hair in the chips."
• "What a first experience, warm welcome to be seated with menus. Customer service was great and so was the food."
• "Had lunch today, everything was superb! The calamari was particularly good, cooked to perfection!"
• "I just love the food especially the Southern fried burger and Smoky boys platter."
• "10/10 food and service, really enjoyed my meal here and staff were amazing and attentive."
• "Food was absolutely bloody awful, party of 6, two had the beef ribs, these must have been more than 50% fat, yum."

Cons:

• "The cola came with big wedges of lemon in the glass so all you could taste was lemon."
• "Mains were again, lacking in punch and flavour on the chicken in the Caesar salad, kids burger was overdone and dry."
• "The food was a huge disappointment. Both beef burgers were still pink inside."
• "The food was reasonable. The 2 girls that served us were polite and friendly."
• "Ordered burger and fries. The fries came out almost raw. Burger not too bad but not worth £13.95."
• "My partner and I ordered the sharing platter for 2 (£39.95) and a portion of chips. We waited for roughly an hour for our food to arrive. It was bland."
• "The foods alright, the burgers are nice...however they're nowhere near as good as the price would imply."
• "We ordered a couple of cokes (£2.50 each) which seemed like they had just been poured from a bottle, they were also served in beer pint glasses!"

Pricing

Pros:

• "Food great and reasonably priced."
• "We arrived on Tuesday as party of 6 and our waitress Angela was absolutely amazing. She was going above and beyond to make our table happy."
• "Had lunch today, service was fantastic, there is a new menu with so much choice! We ordered the calamari, the nacho's with chili, the bbq burger, and Mac & cheese, everything was superb!"
• "Myself and my husband were looking for a place to eat as was our first time in the area and found this place. We enjoyed our meal, It was tasty and customer service was excellent. Mains and bites were even half price."
• "The menu prices don't include VAT and there is usually a service charge of 12.5% on top of your bill."
• "Food was OK, standard bbq joint food. However, the customer service was absolutely appalling!"

Cons:

• "The final bill came and our jaws hit the deck, £105.92 for the evening!"
• "But for the price and the gall they charge 12.5% service charge for a quiet evening? Can't say I'd recommend."
• "He brought the bill which was the fastest they moved and it was £102.00. That's for 3 lunch time deals 2 course meals at 19.99 and one burger on its own."
• "The food was a huge disappointment. Price without service charge: £77.80. Price with service charge: £87.52."
• "Save your money eat elsewhere."
• "Avoid at all costs! 3 of us went on a Thursday night and the place was empty! Despite this, it took 30 mins for our starters to come."
• "The food was great but the service was terrible. It took about an hour for our starters (nachos) to arrive. Also, beware of the 12.5% compulsory tip added to every order."
• "Ordered burger and fries. The fries came out almost raw. Burger not too bad but not worth £13.95."