The Haywain Reviews Summary

Service

Pros:

• "The service we received was excellent."
• "Staff are friendly and helpful and the price is amazing value."
• "Our waitress (Katie) was fab and friendly and the food spot on."
• "The staff were brilliant."
• "The staff always go the extra mile for us, manager man is so good."
• "The staff here were brilliant, especially Alice, one of the waitresses."
• "We were welcomed by Spencer who was a lovely and attentive host."

Cons:

• "Left with empty plates in front of us for 45 minutes after we ordered pudding."
• "We had to wait a good 5 minutes waiting for the lady who was doing the tables to finish talking to customers at nearby table."
• "The place was seriously understaffed."
• "Waited several minutes by the notice to be seated."
• "Terrible experience. We stood at the door waiting to be seated with staff walking past us and not acknowledging us."
• "Service was going a bit slow what my friends ordered and taking forever."
• "Took over an hour to receive any food."

Food Quality

Pros:

• "Was delicious - with all the things you'd wish for in a breakfast; eggs, bacon, beans, hash browns, fried bread, waffles, black pudding, tomatoes, sausages."
• "Enjoyed a really good carvery with plenty of choice."
• "Lovely carvery, full of taste and plenty of choice even at 7pm!"
• "Wonderful food at an affordable price."
• "The carvery was delicious esp with the pigs in blankets."
• "Now they have crispy roast potatoes and ones like before! Absolutely delish."
• "The food was plentiful, fresh and tasty."

Cons:

• "The food was standard pub fayre."
• "No turkey very little meats. Burger had to be sent back. Food cold due to being left on counter."
• "Carvery was ok apart from the vegetables, very watery and overcooked."
• "Have just had the worst meal at The Haywain."
• "The past 3/4 months the food has been really disappointing."
• "Terrible quality food, dried up veg not enough choice."
• "The Beef looked dried up and all fat."

Cleanliness

Pros:

• "The restaurant looked clean and comfortable."
• "Clean, tidy, good food and friendly staff."
• "Very well decorated inside, has a small outdoor play area for kids."
• "Quality of the fixtures and fittings were standard. Everything seemed clean and well maintained."
• "The restaurant was clean and Comfortable."
• "Tables cleaned before seating and cutlery made available."
• "Staff very pleasant, clean."

Cons:

• "Once seated, the table had happy faces and drawings carved into it and the walls had massive chunks missing from them, which had loads of debris falling from it."
• "Place was a mess food all over the floor making slippery and dangerous."
• "They were many unclean stacked tables."
• "The place was really grubby sticky toilet floors glass smeary bad urine smell once you enter con webs everywhere."
• "The ladies toilets had obviously not been cleaned for several hours and were disgusting."
• "The garden truly looks dangerous with fence panels missing plus long dirty grass by the children's area."
• "Gravy bar and condiment area dirty could have done with a good wipe down."

Management

Pros:

• "Need someone to manage the place."
• "Well managed."
• "George the perfect manager!! Honestly the nicest way to be told that though the pizza oven maybe broken."
• "Shaun the manager, is incredibly professional, and is really showing how places can be run."
• "Also thank you to the manager who helped us to light the candle on son's birthday cake."
• "The management need to be more active and help their team during busier times."
• "Great pub and a great new team."

Cons:

• "We were told that they were not serving 'walk ins' and that there was not enough food for people who had not booked."
• "James I hope you learn it’s not okay to act like that towards stuff and to run a proper restaurant."
• "Restaurant almost empty at 7pm on a Saturday night."
• "Manager couldn’t help us enough!"
• "The whole building and surrounding areas need a complete renovation."
• "Managers and other staff seemed oblivious."
• "Manager and some of his staff laughing and joking amongst themselves skipping around not paying any attention to there customers."