Westminster Kitchen Grill House Reviews Summary

Service

Pros:

• "All-around nice and somewhat casual atmosphere, great service and medium noise level."
• "The staffs are amazingly nice and caring!"
• "Rumi was great, service with a smile."
• "Loved the atmosphere, the staff and the music as well!"
• "The attentive and knowledgeable staff provide excellent service, and the elegant ambiance adds to the overall appeal."
• "Service was amazing and the staff are very attentive."
• "The staff was amazing, constant smiles and they took the time to interact with my 3 year old."

Cons:

• "But the staff bickering amongst themselves and the manager about who messed up the order took from the enjoyment of what could have been a great meal out."
• "The staff seemed like they didn't want to be there."
• "Service was very shocking. Wouldn't really visit again or recommend."
• "The service is super slow, takes freaking long just to get a cola."
• "Service was very shocking. Not very friendly or approachable."
• "The service was so slow, only one person taking orders and cashiering."
• "Absolutely shocking service we waited 40 minutes for our drinks."

Food Quality

Pros:

• "The steaks were well done and delicious."
• "The food here was delicious. We came for breakfast and explained to our server (who was amazing!) that we were in a rush since we were heading out for a tour."
• "Every dish we ordered was a burst of flavor."
• "The fish and chips were perfect."
• "One of the best beef burgers I ate! Super tasty!"
• "The penne chicken with mushroom sauce was delicious; a large portion for a pretty good price."
• "The food was great."

Cons:

• "Meanwhile the fish was served cold."
• "Food is mediocre but the price is sky high. Almost 80 pounds for just 2 steak and tea."
• "Overpriced and Kinda boring. I paid £4.50 for 'Garlic Bread', what I got was a rubbery piece of naan bread with garlic butter on a tiny plate."
• "The food itself tasted average, it could have been reheated food as I didn't get the impression of seeing chefs behind a smokey grill."
• "The food was definitely not worth the money. A really expensive menu."
• "Food was undercooked, room temperature and the waitress was very passive aggressive and rude throughout."
• "Awful food. Possibly the worst meal I had in my life."

Price

Pros:

• "The meal 1 Chicken Breast and 1 'Bolognese' cost £24:70. reasonable."
• "Prices were extremely reasonable and we would definitely go back."
• "The price wasn't bad considering where it is."
• "Overall price was okay for London."
• "Considering the location is in the centre of London... I believe the prices were very reasonable for the location and the quality of the food."
• "Price is actually cheap for the location of the restaurant."
• "The food was delicious and not overpriced based on our restaurant picks."

Cons:

• "Also we found the prices very expensive for what we got."
• "Very expensive compared to the service."
• "There is also a hidden 15 percent service fee!"
• "You are charged 12.5% on your service charge not acceptable."
• "The £4.20 per person service charge was like a bit a lumpy steak hard to swallow."
• "Really bad experience, the food was disgusting, the service was one of the worse I have experienced so far."
• "Very overpriced for what is offered here (£15 for a bowl of spag bol) and really didn't taste that good."

Ambiance

Pros:

• "What a lovely oasis out of the bustle and heat of the Westminster Bridge."
• "Now when I'm in the Westminster area I have a go-to restaurant."
• "Great food, a calm family place where you can enjoy a good meal without too much noise."
• "Everything was clean with a nice brasserie atmosphere."
• "The restaurant was amazing, the staff were very useful and quick to service."
• "Very clean and zen ambiance."
• "The restaurant's ambiance was cozy and inviting."

Cons:

• "The restaurant was freezing. Portable heaters provided but a lot of tables were still sat in coats."
• "Touristy atmosphere, very abrupt service."
• "Typical Tourist-trap restaurant. Incredibly high soundlevel, felt uneasy my entire stay."
• "The atmosphere of the place could be a bit better."
• "No atmosphere - as not surprisingly, very few other diners there."
• "Atmosphere was not very enjoyable."
• "This is a place made for the tourist filled hotels nearby."

Cleanliness

Pros:

• "I found the Place very clean."
• "The interior looked professional and well-designed."
• "I found the Place very clean and staffs very professional and smiley."
• "The food has so much flavor and everything we have had has been amazing."
• "The food has been so fresh and cooked absolutely to perfection!"
• "Above all, the food was incredible, the pizzas are flavourful and not sickly and the meat was amazing; it was almost falling off the bone!"
• "Restaurant is lovely, staff very attentive and polite."

Cons:

• "There I found only one stall had toilet paper. One stall didn’t even have a toilet paper holder. There was no soap dispenser whatsoever."
• "The toilets were dirty and the doors don't lock."
• "The toilets there, was… unpleasant."
• "Female toilets didn't have a roller for the toilet roll to hang from so toilet roll was on top of the sanitary bin."
• "The toilet was horrible. Dirty, stinky and not working."
• "Toilets were very unclean and definitely lacking maintenance."
• "The toilets were in the most awful condition."