Ennio's Reviews Summary

Food Quality

Pros:

• "The food was tasty and well spiced."
• "Excellent scallops, fish and bruschetta."
• "The food is superb and served promptly without rushing."
• "Had the calamari was was fantastic beautifully cooked and not chewy at all."
• "The food came out and was beautifully presented as if we were watching masterchef! It was delicious and did not disappoint in the slightest."
• "The spaghetti with lobster was superb!"
• "Every dish we ordered is cooked to perfection."

Cons:

• "Worse meal I've had in a long time, super salty Ragu. Could only eat the pasta."
• "It was laughable how little the lasagne was. It was barely bigger than my thumb."
• "Food was okay. For the prices, I would have expected home made or at least fresh pasta."
• "The cod tasted awful and the duck was overcooked."
• "The cannelloni was really disappointing. It wasn't even a pasta but looked like crepes filled with spinach - unfortunately quite tasteless too."

Service

Pros:

• "Service and the staff are faultless, very professional, friendly, and helpful."
• "The service at Ennio's was impeccable."
• "All wait staff friendly, funny and lovely, manager was very attentive and knowledgeable."
• "Great service with very attentive and pleasant staff."
• "Service was impeccable."
• "Very friendly and efficient service."
• "Service was very warm and professional."

Cons:

• "Cancelled our table at 1pm on Valentines day as we didnt pay a deposit."
• "The service was pretty slow I had to ask to get my drinks and order food."
• "Service was a bit pushy (constantly filling glasses, trying to upsell to everyone when ordering, not leaving us in peace etc)."
• "The waitress forgot 2/3 times something."
• "However in the end one we were abruptly dismissed by one of the waiters."

Ambience & Decor

Pros:

• "Really beautiful ambience, 5 star hospitality."
• "The restaurant decor is warm and well designed, the seating is comfortable, and the whole experience was quite faultless."
• "A restaurant with a charming and classic feel."
• "The general vibe of the place is great. Classic decor, perfect music, not too loud so you can hold a conversation, lovely lighting and a very friendly atmosphere amongst the staff."
• "Decor and layout is good, without it trying too hard to be uniquely Italian."
• "Beautiful decor, intimate and relaxing."
• "The ambience is a delight."

Cons:

• "Be careful to avoid checking in late as there is no night service and this cost me and extra £40."
• "We asked for a quiet table and were put right next to the stairs linking the two halves of the room, not ideal."
• "Service was good, but we were sat in a passage way to the kitchen amongst three big groups and it was very loud."
• "Decor is a bit dated but kind of adds to it's charm."

Value

Pros:

• "It's not cheap, but it's definitely worth it."
• "Great atmosphere. Not cheap but worth every penny."
• "Lunchtime menu absolutely fabulous meals and great value."
• "Reasonable price with the given quality and service."
• "Not the cheapest place but I would spend the money I do there as I know what I get is fresh, made to desire and worth every penny!"
• "I'd recommend this restaurant for couples or special events as it is expensive but is worth every single penny!"

Cons:

• "Some cocktails and dishes seem a tad expensive for what you get."
• "In terms of price - when we converted from British Pound to New Zealand dollars - the meal was expensive."
• "Drinks were on the expensive side IMHO (£11 for small glass of prosecco from a bottle already opened)."
• "Food was average, service poor and bill at the end was massive."
• "We did find the alcohol a bit overpriced and we didn't get a great table, my wife's chair getting nudged by passing customers and staff."

Accessibility & Accommodation

Pros:

• "Parking is available for hotel guests at a small charge."
• "Location of hotel is easy to find and convenient for cruise & ferry port."
• "Fantastic location as it's very close to the Ocean Terminal and Red Funnel terminal."
• "Great location by the Red Funnel ferry service."
• "This restaurant is set in a very boutique hotel (only ten rooms) right across from the ferry terminals so easy to get to."

Cons:

• "Also why have a sign saying you accommodate disabled people when you treat them like second class citizens."
• "I asked if they were disabled friendly and there was a sign outside saying they were happy to welcome disabled people with assistance dogs."
• "No parking I couldn’t find any way."
• "Rooms had a very strange smell and the ships woke me up at 05.00 AM. Soundproofing was nonexistent."
• "Predatory...wouldn't resolve mistake I made while booking...Unwilling to help me resolve even though I immediately asked for their help after I hit wrong button."