Kensington Leisure Centre Reviews Summary

Customer Service

Pros:

• "Staff very polite and helpful."
• "The staff are really friendly and helpful and the one-way system is really well signposted."
• "Samik who was there to greet us was very helpful and genuinely happy to help!"
• "Tia, the young lady, at the front desk is the epitome of top quality, customer service."
• "The staff are friendly."
• "The staff are helpful and friendly."
• "The staff are always wonderful and friendly, being very accommodating if there's a lost pass."

Cons:

• "Racist manager and worker, problem with their end but we are the ones to take it."
• "Very rude staff."
• "Misleading membership details on website regarding sauna and spa access."
• "The people at the reception don't give any clear answer to anything."
• "Very disorganized! It was my first time and the reception didn't move a finger to give me the information about the swimming 'class' I booked nor lead the way."
• "Terrible customer service. Makes you pay for 2 months on starting a membership, but will cancel your access in the 2nd month."
• "The people at the reception don't give any clear answer to anything."

Facilities

Pros:

• "The pool was 25 metres in length with the shallowest end at about 1 metre and deepest 'trench' at 2 metre. Pool itself was very clean and it felt quite new also."
• "It is has a sort of circular building feel & from nearby the 2 swimming baths there is a nice mezzanine or first floor level sunroof to sunbathe on :)"
• "A great, huge leisure centre with everything: gym with classes, gigantic studios, full spa, swimming pools."
• "The main pool is warm and well maintained, and of a usable size."
• "Clean changing rooms, a family/learning pool, a toddlers pool, and a training 25m pool."
• "Great place to play badminton with up to 7 courts and the lighting isn't bad. Courts are set up quickly and efficiently and staff are always friendly just wish they had a water fountain by the sports hall!"
• "New, excellent facilities."

Cons:

• "The place is extremely crowded, especially after 5:00pm."
• "The family changing rooms are disgusting, sometimes you find drops of blood inside."
• "The system is designed to scam the parents and pay for children's lessons to perpetuity with little or no progress."
• "The whole area gives off an aura of despair and desperation which you can feel in the air walking to the spa from Ladbroke Grove tube."
• "Swimming often has human feces and clumps of hair in it."
• "Missing equipment and machines (e.g., sitting back pull machine)."
• "The pool was so crowded that it was impossible to swim."

Cleanliness

Pros:

• "The pool surround and pool water seems clean."
• "This is the best gym for me by far I've tried a few but this one beats them all, cleanliness excellent, equipment brilliant."
• "Lovely family friendly swimming pool with a nice family and baby pool. Very clean, tidy changing rooms."
• "The centre is bustling with people, from all ages and walks of life! ;) And the restrooms are nice and clean."
• "The poolside, pool, and reception are kept very clean."
• "They have a clean and spacious swimming pool."
• "The changing rooms are large, clean and secure."

Cons:

• "When i was spectating my son swimming i saw a mouse on the floor and the changing room was dirty."
• "If the filthy changing room, total chaos at poolside and poor management isn’t enough to deter you."
• "The spa area is too cold and after you leave the sauna or steam room you start to feel the cold and in no time start to shiver, great!"
• "Although it has been refurbished recently, but the place is so dirty."
• "The swimming pool bathrooms are filthy unless you come first thing in the morning."
• "The shower area in the ladies changing room is always flooding and the toilets are often blocked."
• "The changing rooms are smelly and really slippery."