Southgate Leisure Centre Reviews Summary

Facilities

Pros:

• "The changing rooms are clean with cubicle showers and changing cubicles too."
• "Good social distancing in the gym and plenty of cleaning products to use including hand sanitizer."
• "The direct debit price is a bargain and includes swimming, gym and classes."
• "The swimming and facilities are much better than Arnos Grove swimming pool."
• "I love the pool here as its long - 33 metres and deep."
• "The facilities are good on the whole, and the swimming pool is a great size."
• "Very nice large pool and reasonably good facilities."

Cons:

• "Swimming facilities out of date, steam room and changing village poor."
• "Swim session cancelled again as no lifeguard available seems to happen a lot steam room never works."
• "I would avoid the sauna and steam rooms - small, tired and never look clean."
• "Pool areas and changing rooms have grown increasingly dirty and unloved."
• "Men's showers and toilet are smelly, and really poorly maintained."
• "The leisure centre itself has mediocre equipment and swimming facilities."
• "The facility is not well kept and badly managed."

Staff and Management

Pros:

• "Classes are good and staff are always pleasant and helpful."
• "Staff are very helpful and Gemma processed everything for me and explained everything really well."
• "Staff are friendly."
• "Everyone is friendly and the staff are happy to help you with any questions."
• "The staff have been lovely, it's nice to be able to walk in, smile and chat before getting on with my workout and they are always happy to help."
• "Positive mention for the member of staff on reception who is always helpful and professional."
• "The staff here seem very friendly and welcoming and the centre offers lots of spaces for free parking."

Cons:

• "Staff don’t seem to care about fixing them."
• "Counter staff service very bad, smelly in changing room, shower water not hot enough."
• "The 'head office' is not interested in you and I and they are not interested in the wellbeing of their employees either."
• "Staff often seem more interested in chatting together at one end of the pool than actually being on duty."
• "The receptionist has bad communication, never answered calls."
• "Reception staff have a really poor attitude, do actually train these people before putting them in public facing positions."
• "Staff never answer the phone, they are young and don't give a Damm."

Value for Money

Pros:

• "For me it’s cheaper than going to a nuffield in frien Barnet- 47 pounds vs 82 pounds."
• "Cleanliness I have found is pretty good and the prices are reasonable."
• "I really like this gym and have a good deal because of the over 50's discount."
• "Very good local gym with facilities supported by council."
• "Free parking as long as you use the machine after you finished."

Cons:

• "Charged me £10 during lockdown when no one could use the gym, they said it was to keep the account open."
• "Everything was good except the beginning. I had to pay £7 to park for 1 hour and 15 minutes."
• "It's also fairly expensive so it's not even value for money."
• "The only membership available is too expensive."
• "Just received a parking fine after going for a swim last week."