Clissold Leisure Centre Reviews Summary

Staff and Customer Service

Pros:

• "The staff are always good natured and will go the extra mile."
• "Hazel at reception is brilliant- she is a lucky gem for this place."
• "Staff are helpful and there is communal and private changing areas."
• "Finally, the junior staff are always helpful and positive."
• "The staff have all been very polite and friendly to me."
• "Staff are always friendly and helpful."
• "The staff were very friendly and welcoming from the beginning."

Cons:

• "Generally, they tell you off like a little kid, and the shower area is full of hair, very dirty."
• "These people want no kind of conversation, all but 1 are complete dicks when asked any kind of question!"
• "Staff had no idea and no information on services for disabled people."
• "Some instructors are great, but many other are quite rude, looks like they can't be bothered and classes are way too packed."
• "The staff members are just useless and illiterate."
• "The worst costumer service... Every time I have phoned to book a class, it has been impossible to get hold of someone from reception."
• "Most the staff is rude and more or less useless."

Cleanliness and Maintenance

Pros:

• "super clean premises."
• "The pool is great, and being an avid swimmer the water’s clean."
• "The cafe makes its own delicious healthy food, and is pretty good value."
• "Lovely staff, super clean premises, gentle and smiling members all over."
• "Shoe coverings available all the time, swimwear dryer in use and available."
• "Swimming training pool is clean, changing area is clean with lots of lockers that finally gives you your 20p back."
• "Pool: Clean, heated, minimal chlorine, 25m long, 2m continuous depth."

Cons:

• "The only bad thing is mold and even green moss around the pool and in the showers."
• "The floors in the pool changing rooms are lethal and need some kind of matting."
• "The swimming pool and changing areas were absolutely disgusting (food, plastic, broken glass, hair on the floor)... at 9.30am!"
• "The changing rooms are disgusting."
• "Changing rooms for the pool always seem to be filthy."
• "The changing rooms and sauna/steambath area are the dirties I've ever seen."
• "The changing rooms can be quite dirty though, hair all over the showers."

Facilities and Equipment

Pros:

• "The gym is definitely one of the bigger and better ones I've been to from the Better options and the main pool is for sure one of the nicest pools."
• "super modern equipment and a great time scheduling."
• "Some of the classes are really excellent value for money and they have some good gym equipment not seen before."
• "Outdoor running machines are a really nice touch!"
• "Decent pool that doesn’t get too busy in the lanes."
• "The baby pool and toddler pool were both great fun."
• "The building itself is impressive with an outdoor running zone."

Cons:

• "More expensive than neighbouring gyms, you can't get a monthly gym only membership, you have to pay for swimming."
• "Classes are always booked up."
• "The membership is truly expensive for the service provided."
• "Shame that Better has such a complex pricing structure between all its Boroughs."
• "If you just want to use the gym, cheapest package is £110 just for the first month, including a hidden £40 sign-up fee they didn't tell me about until the last second as I was about to pay."
• "The quick entry machines to collect your pre booked class tickets are often out of order."
• "Some of the cardio equipment could do with updating."