Brentford Fountain Leisure Centre Reviews Summary

Staff and Customer Service

Pros:

• "Oh I nearly forgot the staff are always happy to help and a very very nice too."
• "Lovely helpful staff and good fun in the pool for the kids with wave machine and slide."
• "The staff is very helpful and friendly."
• "Had our Covid-19 vaccine here, was really well organised and staff/volunteers very helpful and friendly."
• "Genuinely Friendly staff, Good enough gym equipment."
• "Lovely staff and good old Brentford Fountain leisure centre."
• "Friendly staff in the gym."

Cons:

• "Staff had a water fight, receptionists was very rude and clearly had no customer service skill."
• "Your staff overcharged us for our 3 year old."
• "Staff are over run in the holidays which made them particularly nasty."
• "The staff was not helpful and friendly."
• "The rudeness of the receptionist is unbearable, lack of customer service."
• "The customer service on Saturday 20th November pm was disgraceful, she was not very helpful at all very lazy middle age lady."
• "Staff are mostly cheap labour consisting of predominantly school children who are more interested in flirting with each other and putting on make up then the wellbeing of its clients."

Cleanliness and Maintenance

Pros:

• "Some tiles look a bit tired, but overall cleanliness, especially in changing rooms was great."
• "The do get thoroughly cleaned every day and are fresh and clean in the morning."

Cons:

• "Cleanliness can be a slight issue so recommend flip flops."
• "The tiles are filthy and broken. The metal slide is flaking paint chips so they have a plastic sheet tied underneath catching them."
• "Very dirty, most unhygienic facilities I've ever experienced."
• "The most dirty place I’ve ever been to. No Maintenance at all."
• "It is not that clean, or well maintained."
• "The cleanliness of the areas around the pools is appalling."
• "Honestly speaking the swimming area is filthy, I don’t know how often they clean the floors from the pool to the changing rooms but I wasn’t impressed with the black areas on the floor."

Facilities and Amenities

Pros:

• "Good place to take your kids for swimming."
• "Training pool is good for toddlers in terms of space and sloping entry."
• "A fun place for the little one, especially the water slide."
• "This pool has a nice shallow entry and a wave feature."
• "The gradually increasing depth pool is brilliant to get toddlers used to water."
• "Great range of facilities at an affordable price."
• "It is spacious, has a large family swimming pool (largest I have seen) and a good lane swim facility."

Cons:

• "They are keeping cancelling the lessons and no refund is provided! Not recommended at all."
• "Changing rooms could really do with a refurbishment."
• "The whole pool section could really do with some money being invested in it."
• "Facilities are broken."
• "The slide is not available most the time we have visited the Leisure Centre."
• "The changing rooms, they are filthy."
• "Also be weary about parking your pushbike outside without proper quality locks...mine was stolen the first time I visited."