Papillon Reviews Summary

Atmosphere & Ambiance

Pros:

• "The building inside is stunning and adds to the great atmosphere."
• "The physical space is a converted historic church and is beautiful in my opinion."
• "The building us also beautiful as its a converted church."
• "The interior is well preserved and decorated really well."
• "Papillon is situated in one of the iconic buildings in Southampton."
• "The atmosphere and building are very good."
• "The restaurant is an experience in itself, a beautiful building with so much history."
• "Very friendly lovely food service was amazing the young handsome man Daniel looked after us very well nothing was too much trouble deffo recommend and will visit again when we are down that way x"

Cons:

• "Unfortunately the food did not match the ambience."
• "I found the tables quite small though, not much space to move around with food and drinks."
• "I think the decor has found the perfect balance between preserving the church interior and creating a warm inviting dining environment."
• "Hostile service and we didn't get our meal. We arrived at 1734 for the theatre at 1930 (so just shy of 2 hours) having pre-booked."

Service

Pros:

• "Sam our waiter was very friendly and nothing was too much trouble."
• "The service was lovely and everyone was very friendly and welcoming."
• "The service was excellent very friendly and efficient."
• "Our daughter and son-in-law chose Papillon as their Wedding venue and what a perfect choice that turned out to be… from the moment we stepped foot into the beautifully decorated venue, to the excellent service."
• "Our waitress Amy was brilliant. She was very friendly and knew what she was talking about."
• "Food was absolutely amazing, would have paid more. Staff are absolutely amazing, wish I got their names so I could big them up."
• "The staff very pleasant and attentive. All in all, it was a nice experience."
• "The staff were very friendly, the food was fantastic. The service was very quick so we got away in time to go across for our booking at the mayflower."

Cons:

• "Whoever manages the bar needs to learn how to make a Pimms, flat lemonade and no fruit - criminal."
• "We arrived at 5.20pm after the theatre for dinner. Our starters came out at 6.30 and we were very happy with the standard of food."
• "Very unimpressed. Service was unfortunately terrible."
• "However, the kitchen was over whelmed so our food was very late."
• "Really delicious food and right by the Mayflower theatre, so handy for pre theatre visits."
• "I had a lovely meal here, the steak was cooked perfectly 👌. I then followed up with some drinks at the bar where I was served by a gentleman named Tharsana for the evening and he provided exceptional service."
• "But the customer service was brilliant, and the food was amazing."
• "However, the meal was very disappointing, especially for the price. There were issues with availability of gluten free options."

Food Quality

Pros:

• "Meals were burger and chips, fish and chips and duck with potatoes, all very enjoyable and presented well."
• "I wholeheartedly recommend the Roast sirloin (£21) and the Lemon Meringue Pie cocktail (£10)."
• "The food was lovely and very filling."
• "The lamb was beautiful as was the duck starter."
• "The pork and beef roasts were tender and cooked to perfection."
• "The roast was absolutely delicious."
• "The beef roast was delicious and the portions are huge!"
• "I had a lovely meal here, the steak was cooked perfectly 👌."

Cons:

• "The Moretti was warm rather than chilled as you would expect."
• "Unfortunately the food did not match the ambience."
• "Their appetizer of bread with herbed butters was good, but the mains were not."
• "The food tasted nice but was only lukewarm, not great for a roast dinner."
• "However, the meal was very disappointing, especially for the price."
• "The beef was overly fatty, roast potatoes were dry and hard."
• "The food arrived 70 minutes after we arrived (bearing in mind we only had the table booking for 90 minutes)."
• "A real shame as the waiters had done a good job but the chef should never have let those mussels out of the kitchen."