Address: Fox's Ln, Wolverhampton, WV1 1PB, United Kingdom
Rating: 4.3
based on 149 reviews.
Customer Service
Pros:
"Really helpful staff. I purchased two new cycles and two Thule cycle carriers and staff helped carry them out to my car."
"10/10 for customer service and thank you to Josh & John and another lady whom I don’t know her name in the bike technician shop."
"Halfords, what do I say friendly, helpful and Liston s to you, and explain s everything that I needed to now, they go out there way to make your experience welcoming."
"The lady there went the extra mile to inform us that the product we had selected was not suitable for our vehicle."
"I can’t thank Paul enough and wish him many praise and thank for his support!"
"Big thank you to Jordan on bike repair in Wolverhampton, he communicated all the way through and fixed my bike same day."
"Well looked after by Scott and the branch manager, well done excellent service."
Cons:
"Worst customer service I have experienced in a very long time."
"Extremely poor customer service!"
"Worst experience ever! The company is taking no responsibility for my car not starting after they said it is mis-firing."
"shocking service!! about 3 staff in store yet no one was able to offer any assistance on products and general information."
"Everyone in the store is trying their hardest to avoid you and help."
"Very rude staff member specially the one who is serving on the front desk, very unwelcoming and extremely unprofessional staff in Automotive."
"Horible customer service. nobody is bothered to be on tills. have been waiting for 15 mins to buy damn screenwash."
Product and Stock
Pros:
"Both their prices and range of stock are hard to beat."
"I been there couple days before and some nice lad sort out my parcels nicely."
"Purchased a new mountain bike for myself via click and collect. Bike was all ready and assembled as requested."
"Bought 2 electric folding bikes from here. Excellent staff - knowledgeable; keen; friendly."
"This store provides great service. The staff are friendly and knowledgeable in what they do."
"Halford's Wolverhampton is a great place to visit where you can find a wide range of products."
"The store itself was clean and appeared well-maintained."
Cons:
"Bought a baby car seat and was given an open box with a dusty car seat inside that looked used to me."
"Don't buy discounted bicycles as apparently they have manufacturer fault and if you bring it in for warranty they sorta know already issues and do not wanna do warranty for free so in the end you end up with no discounted bicycle with all the on site fix plus it really takes time for them to do it."
"It says on halfords website i can go in shop to buy ebike but this branch said i couldnt and that i have to buy it online."
"They didn't Jack the car properly, and damaged the front Bush, all Mercedes cars have a specific jacking point!"
"Pouring with rain needed help to fit new windscreen wipers new ones weren’t cheap and they wanted £2 a blade to click them on, absolute joke 4 kids standing about doing nothing but couldn’t help me out."
"As a passionate cyclist this shop hardly fits cyclist needs. Most of times there is nothing what you are after."
"I went there to get speakers for my car and get them fit. First they told me to wait for a person as he was on break who fits speakers in car and I waited for 20 minutes and then when he came he straight refused me that they don’t do speaker fittings."
Staff and Assistance
Pros:
"Exceptional service given by Sach, he recognised me from the last time i came."
"I purchased some tyres from halfords and used their tyres on the drive service, I was delighted with the service esp in the current circumstances, it was so convenient."
"The staff I dealt with were very helpful and courteous."
"Staff here are always willing to go the extra mile (especially Paul Collins I believe is his name very knowledgeable!) with help and advice, the store is well stocked and laid out neatly love visiting Wolverhampton store 👍🏻."
"Really helpful and pleasant team."
"I recently purchased a roof box from this store and have to say the staff were very helpful and enthusiastic in not only helping me choose the right product but also the manager took the time to oversee me fit it."
"The staff here are so hard working and will go out of their way to help you."