Address: West Quay Shopping Centre, Southampton, SO15 1QF, United Kingdom
Phone: +442393878393
Rating: 4.7
based on 156 reviews.
Food Quality
Pros:
"The food here at Slim chickens was absolutely amazing. The fries and chicken was delicious."
"Chicken wings has a nice crust, crunchy and yielding with juicy meat within."
"Chicken Tenders with Fries was fresh and delicious."
"Probably the best chicken we've had and from a fast food restaurant as well makes it even better."
"Absolutely amazing and fresh chicken tenders. Their seasoned chips are way better than any other Fast Food types."
"The fries were crisp and the chicken was tender and tasty it was well seasoned, with selection of interesting dips."
"It’s what KFC wishes it was. Brilliant crispy chicken without the grease."
"Although the food in this restaurant was tasty, the restaurant are not complying to Coronavirus Social Distancing of 2 metres."
Cons:
"Horrible experience, been there today and wings tasted like they were off ,like a rat 🐀 ! Disgusting."
"Chicken wings were too salty and not crispy."
"The chicken wings and tenders were lukewarm, fries were freshly cooked so very hot and crispy, garlic bread wasnt too oily."
"The whole experience was shocking from start to finish, most of the food is now in the bin."
"Very disappointing. Food was stone cold and chicken burger tasted like a rubber."
"The wings was too dry and with out any spice taste, they only brash buffalo sauce on top of the wings skin!"
"Tiny burgers for the price. Didn't taste fresh & the buns were stale and hard."
"The fries were lovely and hot and crispy. Best fries I've had from anywhere in a long time, the chicken was tender and succulent."
Customer Service
Pros:
"Anees at the counter was amazing."
"Customer service was good as well. Definitely coming again."
"Staff were friendly and service was proper."
"Amazing service! The food was fresh, hot and tasty and the restaurant staff were so lovely!"
"I had Amar serving me and he was beyond lovely, he reproached to make sure everything was okay and the food was super good."
"Excellent customer service, not to mention the hospitality by Staff, especially Patricia and her colleague for accommodating a large group."
"Service was very fast and staff very friendly. Great soda fountain choices for bottomless drink."
"The staff at the counter was very polite and attentive to me ordering."
Cons:
"Horrible experience, been there today and wings tasted like they were off ,like a rat 🐀 ! Disgusting."
"Worst ever experience. Rude staff including manager."
"I saw staff on their phones watching films as they worked and other things whilst my order died on the hotplate."
"Slims Chicken -West Quay, Southampton. Some recent additions to the pic library from our most recent visit, have to mark you down I’m afraid my burger was cold."
"The manager falsely claimed my original review above was from “more than a year ago”."
"When I orders I got to my Table it was messy I tried asking someone no reply I had to clean my self they didn't go move me no drink with my meal and the flor was messy."
"Offered a taster as walked past and had to go in and have a meal. Girls absolutely loved the chicken and the Fries. Very helpful staff who even adjusted tables so we could seat our family of 5."
"Ordered first time but disappointed, salt salt salt full of salt, first I thought maybe just one portion was so badly salted by mistake but all three portions were the same."
Ambience and Location
Pros:
"Situated in the food court of West quay it has it's own section with its own seating."
"The design is bright and harbours a vibe bringing Georgia overseas."
"This was a great restaurant for dining in, located suitably in the modern Westquay shopping centre!"
"Disabled friendly, plenty of space to manoeuvre around, usual covid rules etc..."
"Located at the top of West Quay shopping centre. I gave this place a try on a friend’s recommendation. Very accessible and easy to find."
"Good spot for lunch if you find yourself in West Quay. 🍗🍔🥤"
"We are regulars at Slims and have noticed it go downhill lately."
"The restaurant was clean and well presented, staff where actively cleaning tables after finished customers."
Cons:
"But the atmosphere is still noisy and busy as usual for a food court."
"Restaurant was buzzing with lots of customers, you must order at the self service, and the spread is good, food is good & the service is good, an enjoyable place."
"The restaurant are not complying to Coronavirus Social Distancing of 2 metres."
"Wasn't expecting it to be so nice, but it was lovely. The fries were lovely and hot and crispy."
"Not much of a wait, maybe a minute, which I suppose was suspicious in hindsight."
"Although the food in this restaurant was tasty, the restaurant are not complying to Coronavirus Social Distancing of 2 metres."
"Unfortunately I didn't enjoy at all my food. I had a wrap that was cold and tasted not nice... The service was just fine, a lot of confusion due to table inside and take away and different queues."
"We absolutely love slim chickens. Never a bad review about the food! We were slightly saddened today to find out they aren’t offering the full fat cokes/Pepsi in their refillable drinks."
Value for Money
Pros:
"Wow! Just delicious!! Went here as it was on my need to go to list! And all I can say is I have an addiction to this place."
"First Visit: went to the Southampton branch, prompt service and good food, simple menu & helpful staff."
"First time eating at this chain. Food was amazing. Two of us had burgers and one had chicken tenders."
"It may be a bit out the way but gets you in the right spirit when you are padded up at 11 and ready to bat out some overs and knowingly come on to bowl pies in Div 6 club cricket."
"Great lunch time stop in Southampton. Chicken is much better than KFC or McDonalds style tenders."
"It’s what KFC wishes it was. Brilliant crispy chicken without the grease. Whenever we come to Southampton we eat here."
"Great food with quick and nice service. Great selection of sauces to go with the wings/tenders."
"Chicken was tasty and cooked really well, not dry at all."
Cons:
"Also very very pricy for the quality of food you get!"
"This is some of the worst food I've eaten this year."
"Overpriced KFC. Not to mention the staff left the fries and milkshake on the side not in the bag so had to go back to get the rest of the order."
"Order took a while to revive and can be a little expensive. Two regular meals + some wings came to almost £30!"
"Ordered first time but disappointed, salt salt salt full of salt, first I thought maybe just one portion was so badly salted by mistake but all three portions were the same."
"Ordered 2 meals which came to £31. Only to get half an order. Called slims chicken for the girl to say we can’t do anything take it up with deliveroo."
"Tiny burgers for the price. Didn't taste fresh & the buns were stale and hard, I had a BBQ one, & even though the chicken was smothered with sauce, it still somehow managed to be dry!"
"Disappointing food. Tastewise is quite nice but chicken burger meal for 11£ has maybe 150g chicken in it you are stuffed with fries and bread for 11£ per meal."