The White Horse Otterbourne Reviews Summary

Food Quality

Pros:

• "Lovely food on both adult and kids menus."
• "I had the ox cheek and it was beautiful just melting in your mouth - no knife required!"
• "Food and cocktails were delicious."
• "Had the best Sunday roast I have had in a long time."
• "The food tasted amazing."
• "Fantastic food with good portion sizes."
• "Exceptional food and quality local produce."

Cons:

• "The 'crispy' chicken salad was not crispy, instead the chicken was shredded throughout and my partner said he did not really enjoy it."
• "Fish and chips probably the worst I ever had."
• "The food doesn't quite meet the standard expected for the price."
• "King prawn Linguine, had tiny pieces of cut up prawn and was tasteless."
• "Very expensive tiny portions of not very impressive food."
• "The burgers were dry, the fish lacked flavour."
• "The food was blend, the sauce for the fish was so little and the fish was tasteless."

Service

Pros:

• "Most of the staff were lovely and welcoming."
• "The service given was excellent."
• "The staff were amazing, updating us and taking money off the bill to apologize."
• "Staff are helpful and friendly."
• "Service was good and food very tasty with many ingredients locally sourced."
• "The staff are friendly and attentive, making sure that customers have a pleasant dining experience."
• "Staff were excellent, friendly and efficient."

Cons:

• "Not dog friendly! One was so rude to us."
• "Slow service and young staff did not seem to be very organised."
• "Service was also very slow."
• "You have to log on to an app to be served, which wasn't working."
• "It took nearly an hour for our order to be taken."
• "The service was incredibly slow despite being reasonably quiet."
• "We were pretty much ignored throughout our visit by the waitress."

Ambience and Facilities

Pros:

• "Also a bonus of a little Consortium shop with great gift ideas."
• "Great food, good array of drinks and play area outside for the kids."
• "Immaculate interior from top to bottom and a lovely garden with a kids area to boot."
• "The atmosphere of The White Horse is inviting and comfortable, with a mix of traditional and modern decor."
• "Nice size garden with plenty of seating and some cabins out front for more private outdoor dining."
• "They have a good sized car park to the rear as well as spaces out front."
• "Lovely atmosphere, with a little gift shop and other lovely locally produced items to buy around the pub."

Cons:

• "Nice enough, but as soulless as you would expect."
• "Beautiful pub, staff were OK, felt like they were just doing there job, but not enjoying it."
• "Nice pub, gents toilets doubling as disabled loo not ideal as just one toilet!"
• "It did not feel welcoming."
• "Unfortunately on this occasion we found no specials board and a reduced menu with lots of seafood, fish and veg dishes .... no chicken dishes."
• "The restaurant had a cosy atmosphere."
• "Cosy (despite doors and windows being open to combat Covid-19)."

Value

Pros:

• "Seemed expensive for what it is but if you sign up to their app you get 10% off which helps."
• "Good value and food is nice."
• "The prices at The White Horse are reasonable, especially considering the quality of the food and the level of service."
• "The children's menu was reasonably priced (£7 for a main course) and a good portion size."

Cons:

• "Seemed expensive for what it is."
• "Quite pricey but great for a special occasion."
• "Quite limited menu, overpriced food and not very good quality."
• "Ridiculously expensive for what I had."
• "Very expensive food and drink."
• "Terrible value for money."
• "This place is wildly overpriced, we won't be going back."