Kingsbridge Reviews Summary

Service

Pros:

• "Staff were doing their very best but couldn’t cope with the number of people."
• "The staff were absolutely run ragged but remained positive, friendly and professional."
• "Staff were friendly and we were served quickly and the coffee was good."
• "The staff on duty Sunday 8th January I have to say was excellent, they accommodated my family as it was my father in laws birthday in every way possible."
• "Visited today for a quick lunch and the food was great, very quick service and great smiling staff."
• "Absolutely beautiful pub with really friendly staff, I was well looked after and made to feel at home."
• "The staff were very polite and helpful even though they were under extreme pressure."

Cons:

• "No cutlery and when we asked for it he returned without it."
• "Online booking did not reply, left it 4 days then rang, left message, call not returned, left it another 2 days, and rang again to book table for 10. That's really poor."
• "I couldn’t speak to the staff since they were barely seen and always on the go."
• "Be prepared to wait 1 hour 20 minutes for 2 burgers and a child's meal."
• "The male staff were looking quite mucky after the lunch service!"
• "Raised the above with assistant manager, very mater of fact about that is what always happens there."
• "Not enough staff to give a good service."

Food Quality

Pros:

• "We had the Roast beef which was cooked to perfection, very good portions so excellent value for money."
• "Sat in the sun by the river and ended up having a fantastic steak lunch. Cooked to perfection."
• "Ordered an XL burger which the menu stated was a 'doubled up' burger. When it came there it consisted of 4 burgers and tasted great."
• "Food was 10/10 well done cooked and served very quickly."
• "Food was excellent. I would definitely go back."
• "The roast beef melted in the mouth, vegetables cooked to perfection and lush Yorkshire pudding and gravy."
• "The food was hot and delicious. It's nice to see the food was of good quality."

Cons:

• "The chicken strips and chicken popcorn were slightly rubbery almost?"
• "The service and food were indeed poor quality, the food represented that of a toddler throwing soggy chips into a microwave with cheap cheese."
• "Microwaved horrible cheap food. The Mac and cheese was awful and had bbq sauce on but no real cheese just a cheap sauce."
• "The chicken burger was good, served with fries and a small jug of chicken gravy (a bit jelly like, so obviously old), no burger sauce as stated on the menu."
• "However, when we received the bill, it turned out that they had served a BEEF burger which was highly disturbing!"
• "Cheap, but poor quality food."
• "Absolutely terrible and burnt fries... its really hard to mess up a burger and fries..."

Ambiance & Location

Pros:

• "It's in a lovely little town and setting is very pretty."
• "Really nice pub overlooking the water, great service and the staff moved us to a better spot when it became available to make our experience better."
• "Nice comfortable pub in a nice position by the river in Bourton On The Water."
• "If you prefer to sit and enjoy the atmosphere rather than getting your food and leaving this is definitely a perfect place."
• "Located next to the river, it was an ideal location, all be it with quite a bit of footfall going past."
• "Lovely pub in a picturesque location."
• "The atmosphere was cosy as the open fire was lit."

Cons:

• "I've always loved visiting your pub but, after yesterday's visit I won't be coming back."
• "We asked for 2 double gin and tonics... What we got was 2 flavoured gin and tonics, without ANY gin."
• "However, when we received the bill, it turned out that they had served a BEEF burger which was highly disturbing!"
• "Visited this pub on Saturday (13/08/22). Highly disappointed, will not be returning anytime soon."
• "Very dirty inside. Tables not cleaned. Floor dirty and not cleaned. Toilets were dirty."
• "Food was really just dreadful! Lots of wasps."
• "Will never come back and we live locally."

Management & Staffing

Pros:

• "The staff were very friendly and helpful."
• "Lovely staff and very professional, been there with friends and we had an excellent welcome."
• "Wonderfull family freindly pub. Lovely out doors seating areas."
• "Staff were great and its a great place to people watch all in all a great place."
• "Warm greetings from a man who was constantly working really hard and checking on customers (a credit to you)."
• "The staff were friendly."
• "Very friendly staff. Really great value pub in fab surroundings."

Cons:

• "Under new management but not managed at all."
• "Not enough staff to give a good service."
• "However, when we received the bill, it turned out that they had served a BEEF burger which was highly disturbing!"
• "We were not informed about this at time of booking."
• "People were cleaning their own tables and standing and waiting for orders to be taken."
• "Toilets could use a lot of attention though, sanitary bin overflowing in one, broken door handles and square toilet seats on a round toilet, very weird."
• "Very poor management, as this could/should have been avoided to prevent upset customers and staff being stressed."