Streets Ahead Estate Agents South Norwood Branch Reviews Summary

Customer Service

Pros:

• "Philip and Michael were excellent. Both were extremely genuine, friendly and professional throughout the process."
• "Davida was so helpful in arranging viewings, efficient for communication and very good at chasing along the chain to get things moving."
• "Maya Wilson was extremely helpful and responsive throughout the entire process, which made organising around our flat move a pleasant experience."
• "Hannah went out of her way to offer guidance and support. She was also very responsive in her communications which helped to facilitate our move."
• "I would highly recommend Streets Ahead to anyone who is looking for a new place. Charlie Ridge went above and beyond to help me find my new place."
• "Great Service from Patrick! He helped me find the right place very quickly. Was super friendly and was able to exceed all requirements."
• "Enzo is really professional everything I have asked he’s got it done he responds quickly and I couldn’t of asked for anyone better to help me with my move."
• "Sedat was excellent at helping me find the right place at the right price, and really nice to work with and super-reactive and above all very personable and friendly."

Cons:

• "HUGE RED FLAG!!! Try to avoid at any cost. Totally unprofessional, took us 4 months to get our deposit back."
• "On the lettings side of things not very knowledgeable about the area, not very organised. One agent stands head and shoulders above though, his name is Enzo, always request Enzo if possible, very professional."
• "They are simply liars and cannot be trusted, having had them over to value my mother's home it must be said they lie and cannot stick to ANY promise they make."
• "Been calling for days to view a property. Continually told they will pass it on to the relevant team and they will call me back. I've made 6 calls over the past week with no one calling me back."
• "Would not recommend. Never answer or get back to you. Don't keep you informed. Don't turn up to show people around and get you to do it."
• "they put 6 people (2 adults and 4 children) into a small 2 bedroom home. The tenants were dirty and disrespectful and caused a lot of mess and damage."
• "Initially impressed with the speed of a let of my property, unfortunately fell very short on the accounts and charges, have been notified numerous times, but still havent recitifed an issue, would not use again for this reason."
• "Bad at solving tenants' problems after they move in, my friend has lived in a house for three months and since he moved every week he has a different problem and they don't fix it."

Professionalism and Expertise

Pros:

• "Phil was very professional and friendly, and really sounds like he knows his stuff. I took a liking to him immediately."
• "Thank you to Streets Ahead, and especially Abigail, for a really excellent, professional, courteous, and friendly service."
• "Very professional service from start to finish - one of the best customer service experiences I've ever had."
• "Super satisfied with Streets Ahead - Aidan and Kallam helped me find my first flat and I couldn't have been happier with the experience."
• "I've been looking for a flat since long time and everyone is been exceptionally amazing! They are always available to listen to your requests and keep you always updated of anything!"
• "Great experience with Streets Ahead. Hannah was incredibly helpful and supported throughout the process with my highly incompetent solicitors."
• "Phil and his team were extremely professional and friendly. They managed to sell our home in a speedy timeframe, whilst working around us to minimise disruption."
• "Aidan Harding from the south Norwood Lettings team was wonderful! Highly Professional service, friendly man and the BEST consistent communication I’ve ever experienced from an estate agent."

Cons:

• "Some very pushy emails from Hannah and Scott asking what was holding up exchange my end when there was a long list on queries we were still waiting on."
• "Having not told me she was leaving, Hannah, the main person on my case, sent me the most ridiculous email on her last day asking if we could exchange today."
• "A really simple improvement Streets Ahead could make is making sure their agents go out with answers to all the basic questions buyers might ask about a property."
• "Most of the team are terrible, rude and unprofessional. They let us a house which the day before moving in they changed the contract to 6 months instead of a year."
• "They are simply liars and cannot be trusted, having had them over to value my mother's home it must be said they lie and cannot stick to ANY promise they make."
• "To boot, we received claims that Streets Ahead was constantly in touch throughout the process. This was not the case."
• "Being a first time buyer, is a very daunting experience. However I had wonderful, warm, friendly, professional with Catherine who put me at ease going forward."
• "Would not recommend. Never answer or get back to you. Don't keep you informed. Don't turn up to show people around and get you to do it. Not worth the high % they charge."