The Ryde Castle Reviews Summary

Staff and Service

Pros:

• "Staff extremely welcoming and friendly."
• "All the staff were helpful and attentive and made our experience very special."
• "Staff were amazing polite and friendly nothing was too much trouble."
• "The customer service from the gentleman who served us was outstanding."
• "The service from Liv was exceptional! 5 star professionalism from all the staff."
• "Staff were really friendly. Especially Anastasia who worked in the restaurant."
• "The staff were fantastic and could not do more to accommodate us."

Cons:

• "Staff didn’t care and the manager cared even less!"
• "Horrible service, no communication and appealing way of dealing with refunds."
• "Apart from Charlie (male) the service was awful."
• "Then,, after waiting for the bar staff to finish chatting to people before tearing herself away to serve a customer,, all I got was ‘her shift finished’ when enquiring about my drink."
• "Having found a member of staff eventually, we were checked in by the manager who appeared to have better things to do and was very short and argumentative with the very few staff who were on site."
• "Poor communication & apart from the young waitress very inattentive & disinterested staff."
• "A lack of staff makes this venue quite a poor choice."

Food Quality

Pros:

• "The meals were great - my mother tried my apple / blackberry crumble & liked so much we had to go back next day so she could have one all to herself."
• "Food was delicious, good portions and all very reasonably priced."
• "Portion sizes were excellent and the seafood was really fresh."
• "All of our starters were beautifully presented and delicious."
• "Food superb, hot, plentiful and no wait for service."
• "Food came quickly, well presented and piping hot. Absolutely delicious."
• "The food was excellent, I personally had squid to start followed by the Signature Gammon and sticky Toffee and date pudding for sweet."

Cons:

• "Service was lovely, unfortunately food didn't taste good."
• "Steaks inedible, very tough."
• "Worst food ever, worst service ever."
• "Disappointing food, not bad but not up to par. Hard chips!"
• "The food in all cases was a disappointment. Clearly pre prepared meals."
• "Ordered a cheese and bacon burger which was very bland and tasteless."
• "The main course was dreadful, after a long wait the meals were delivered one at a time, the curry didn't look like a curry and my lasagne was burnt black."

Accommodation

Pros:

• "The room was fantastic; very spacious, light and tastefully decorated."
• "Nice room and fantastic view of the harbour."
• "Hotel stay was nice and room was clean and well maintained."
• "Sea views from rooms."
• "Our bedroom, room number 7, was very comfy."
• "The beds were also devilishly comfortable and the rainfall showers were a wonderful addition."
• "Room spacious, clean, though lacking the character that the rest of the place promises."

Cons:

• "Rooms where alittle dusty."
• "Room we stayed in Room 9; was out Dated and the view was a garden view all you could see was a lovely views of the Fire Escape and a Few weeds."
• "Poor quality room (Room 15) and amenities, can't squeeze toiletries out of the tube, latch not working, toilet roll holder missing."
• "Windows in bedroom & bathroom very drafty, making it very cold, and bedroom window let in a lot of water when it was raining."
• "Stains on the walls of the rooms, splashes of some liquid on the radiator and an endless flushing toilet made this one of the more grubby rooms I’ve stayed in."
• "The room was very dirty with dust in the extractor fan, broken floor tiles, damaged bath panel, dirty shower head with built up grime/limescale and a hole in the wall in the bedroom."
• "Rooms are OK but show signs of abuse by previous occupiers (scuff marks, loose and broken fittings)."

Location and Atmosphere

Pros:

• "A stunning building and dog friendly with plenty of parking."
• "Beautiful location...very good service offered by the members of the staff."
• "Lovely old style hotel nice big pub garden fenced and walled to keep children safe."
• "Ryde by day seems a lovely sea side holiday spot."
• "Walking distance to Ryde Pier and centre of town. Great view from my room across the Solent to Portsmouth."
• "Lovely accessible bar/restaurant area which offers something for everyone."
• "The location is perfect for a wide range of public transport options and the hotel itself is comfortable and very hard to fault."

Cons:

• "It's also very very noisy at night time."
• "Ryde by night it seems to be awash street drinkers hanging around."
• "Don’t think I’ll bother returning."
• "Can be a bit rowdy in the beer garden on popular scooter weekends so perhaps not for families on those weekends."
• "Very busy bank holiday weekend... was apparent in the service and cleanliness of some areas of the pub."
• "The bar / function space didn't really lend itself to a hotel and it could be very noisy outside."
• "The room was to warm and the window cold only be opened a bit which didn't help."