Jumparooz Trampoline Park Reviews Summary

Staff Behavior and Customer Service

Pros:

• "Our party host Nevaeh was friendly and polite and well organised and checked regularly that everything was going fine."
• "The staff promptly checked us in and helped with the lockers when they messed up a few times."
• "Friendly staff and a cheerful place."
• "Staff were polite and it was good value."
• "He spoke to the staff at Jumparooz and asked them many questions which they patiently answered."
• "Staff are really friendly and helped out with any questions."
• "Had such a good time today, such lovely staff so polite and kind."
• "Staff where friendly."

Cons:

• "Very poor organisation at the park."
• "However, my issue is the staff member who apparently was a manger."
• "The only reason I’ve given it two stars was the party host - Zaira."
• "Most staff were rude and unhelpful."
• "Staff are unfriendly when it comes to completing the waiver."
• "Wouldn't even give a star, after reading alot of the bad reviews it's obvious there are some serious issues at Jumparoo."
• "Absolutely no people skills."
• "They made such a big fuss manager had the time to argue with me for 10 15 mins wasting my time and money."

Safety and Security

Pros:

• "I always have problems when I go to this location."
• "We watched the video and them was told to wait as we couldn't wear the socks we had brought with us."
• "All in all brilliant day out, would recommend."
• "It's amazing! So well organised and the facilities are brilliant."

Cons:

• "My daughter BROKE her arm and needed an OPERATION."
• "Everything was fine until my two year old wandered off into the car park!"
• "It was until the fire got bigger, that a staff member came in shouting that we should leave the building."
• "Breaking COVID safety regulations."
• "I was utterly disappointed. Staff were following us around like a police officer."
• "Totally freezing. Asbo kids tryna break into lockers staff did nothin."

Facilities and Cleanliness

Pros:

• "The cafe overlooks the park but when sessions start they plunge the whole place into darkness so you can't really watch your kids properly."
• "Toilets were clean too and the upper room of the cafe is nice."
• "Good variety of things to do...you have to have their socks though...you can't bring em from the other place. ..so tenner each for hour."
• "There is a good sized car park, and a good viewing area from the cafe."
• "The boys really loved this trampoline park. I thought it was pretty cool too, like a little nightclub."

Cons:

• "Parking is shocking. No where near enough spaces for the people that visit."
• "Decent trampoline park though I could see access issues for some visitors."
• "The place is amazing - kids had fun. The only reason I’ve given it two stars was the party host - Zaira."
• "We were asked to wait upstairs and would be called down before our session was to start."
• "However, it is not suitable for children under 3, it doesn't have space specifically for under 3's like inflatable as it states."
• "Smaller than I imagined and not really anything for younger children."

Overall Experience and Value

Pros:

• "From start to finish the event was perfect."
• "Me and my friends really enjoyed ourselves at this recreation centre."
• "Perfect family afternoon ❤ my son birthday afternoon with family best present... he loved their and can't wait when we go back for fun."
• "Had a wonderful time here at jumparooz! Good place for all ages."
• "Fantastic atmosphere! The kids absolutely loved it and couldn't get enough of the place."
• "So my first visit today and I can definitely say I will NEVER go back again."
• "FANTASTIC. We had a last minute party there and it couldn't have been better."
• "The staff were really helpful and friendly and Ciccone, our dedicated staff member was fantastic and very well organised."

Cons:

• "Very poor organisation at the park."
• "Parking is shocking. No where near enough spaces for the people that visit."
• "Decent trampoline park though I could see access issues for some visitors."
• "The cafe overlooks the park but when sessions start they plunge the whole place into darkness so you can't really watch your kids properly."
• "However, it is not suitable for children under 3, it doesn't have space specifically for under 3's like inflatable as it states."
• "Smaller than I imagined and not really anything for younger children."
• "Online isnt the best you click on something and then realise the website glitches and certain things are missing."
• "It's good for the money, close by, good service, good for ages 6 an older."