Simply Lettings Reviews Summary

Efficiency and Professionalism

Pros:

• "Simply Lettings were very efficient and helpful in the process of letting a new property."
• "Sam and his team are friendly and professional and provide a really excellent and efficient service."
• "They are fast and quick to fix any problems, always keen to make sure everything is ok with a follow up call, comes up with great suggestions."
• "Everything went so quickly and smooth, with no problems whatsoever."
• "Paper work, checks and admin was all dealt with quickly and no stress."
• "Efficient, Honest and reliable."
• "The whole process was once again completely stress free and the simply lettings staff kept me updated the whole way through."

Cons:

• "The whole application was handled so poorly."
• "Having dealt with many other letting agents in the area, I have never come across a company with such low standards."
• "Terrible service arranged viewing today. Took time off work to be waiting 20 mins."
• "Unbeknownst to me the third consecutive viewing - which is a 20 min drive away - was also Simply Lettings but turns out this one wasn’t booked at all!"
• "THEY ARE A SCAM."
• "DO NOT USE THIS AGENCY THEY SCAM YOU FOR MONEY!!"
• "I work 2 jobs around university and can’t afford to have my time wasted like this."

Communication and Support

Pros:

• "Sam and the team at Simply Lettings were incredibly helpful, responsive, reliable and friendly throughout our tenancy."
• "They guided me through every step of the process and nothing was too much trouble for them."
• "All staff were extremely helpful, and were able to provide answers to all questions regarding monthly bills etc."
• "Communication was brilliant, I always knew what was happening and what I needed to do."
• "Very thorough when signing contracts / tenancy agreements and also explain the process really clearly."
• "The team were so helpful, responses to our questions were swift."
• "All the agents are outgoing and go above and beyond to ensure that their tenants are well informed and happy."

Cons:

• "We had 3 people Sam, Frank and Karen dealing with our property which was very frustrating."
• "Apparently a call was made to my phone but no messages exist from Simply Lettings though other letting agents managed to leave messages this week."
• "I have no messages from Simply Lettings on my mobile and no email, no contact whatsoever to inform me the viewings were cancelled."
• "Unfortunately they think they can bully tenants into doing viewings whenever they please regardless of asking the tenant."
• "Then behave unprofessionally when you challenge them as 17 viewings in 1 viewing slot was not convenient so they decided to take it upon themselves to enter the property without permission."
• "Only to be told flat was let. First was claimed that they left a voicemail, I advised them that I had no voicemail, they claimed it rang out."
• "Stay away."

Customer Care and Satisfaction

Pros:

• "It was refreshing to see an agency that cared about the 'tenants' as much as they cared about the landlords."
• "So friendly and kind, yet also very professional."
• "Massive thanks to Robbie, Carly and Pedro for their help and ensuring our process ran as smoothly as possible."
• "After 8 years of renting in Brighton and Hove, this was the easiest moving experience I have had with a letting agent."
• "They are efficient, communicative and honest (in my experience, a very rare trait in the property industry)."
• "A truly exceptional letting agency."
• "They genuinely wanted to ensure maximal happiness for all parties involved."

Cons:

• "I have offered to pay 12 months rent up front, they didnt even care, only replied saying 'That would not be possible'."
• "Would love to highlight to the landlord the joker that these guys are."
• "He didn’t offer to help me in anyway, just showed his unprofessionalism in spitting me out at the quickest opportunity."
• "Appalled that half my day has been wasted along with fuel."
• "I WOULDN’T RECOMMEND THIS COMPANY."
• "Unimpressed."
• "I asked them to take the keys for me while I’m not in UK for personal reasons... they still come and give the keys to me."