BUZZ Parks Cardiff Reviews Summary

Staff and Service

Pros:

• "Safety is paramount and there are plenty of staff to supervise the activities, which consist of dodge ball, a foam pit, basketball range and a number of trampolines."
• "The members of staff are always very helpful and will tend to your needs in the best way possible."
• "Staff were super friendly and very helpful. Very impressed with their customer service."
• "The staff are really friendly and helpful and they all seemed to be happy in their work."
• "Staff were friendly and helpful when approached."
• "Friendly team and large space."
• "Staff were friendly and helpful which is really important as sometimes they can be overbearing."

Cons:

• "Nobody was wearing masks except the staff at the till?"
• "The woman was extremely rude and shouted at myself and son to get off."
• "The staff are RUDE especially the blonde guy working there."
• "One off the staff named Jack had terrible attitude towards a 7-year-old child."
• "The staff member that served me needs an update on his customer service."
• "The staff are shocking very disinterested unfriendly and rude."
• "Awful experience. The attitude from one of the female members of staff was totally unacceptable."

Cleanliness and Maintenance

Pros:

• "Buzz is a well maintained trampoline park, seemed lovely and clean and generally better condition that previous parks."
• "Very clean you have to pay for socks when you come in 2£ each pair. Safety instructions are played and staff are placed all around."
• "As for the facility, it was well maintained and spotlessly clean."
• "I have also been very impressed at seeing the cleaning regime between each 2 hour session. They use a disinfecting fog system and take care to cover all the equipment in the 30 minute cleaning windows."
• "The whole place was very clean and although it was a little cold inside you can sit near a warm ceiling heater and get a nice coffee to warm up."

Cons:

• "Then we realise that half the facilities are out of order."
• "The inflatable area wasn't the cleanest either."
• "When he did manage to go into the larger inflatable area there were 2 masks stuck to the velcro and it was not clean at all."
• "The cleanliness was awful too and so was the social distancing."
• "There was also no hand sanitiser working on all 3 pumps on the walls, either empty or broken, not sure which."

Value and Pricing

Pros:

• "Tha place is amazing, expensive but no more than all the other trampoline parks."
• "You will not get better value for money."
• "The £10 per session is money well spent and the cafeteria prices are excellent."
• "We went for Tots morning with a 5yr old. We only paid entry for him which was great."
• "The canteen prices were fair enough, and the large choice of food on offer was amazing for a trampoline park."

Cons:

• "Its expensive for your first time as you have to buy the socks for all of you but you know you'll be going back and you'll keep them for years so you don't mind!!"
• "Don’t waste your money! After paying £60 for 4 children to bounce for four hours, we were forced to pay £8 for 4 pairs of hygiene socks…"
• "It's £18 for 1 two people and one hour although it doesn't seem timed and it's £2 for a pair of special socks just for the park as well... personally I think it's a bit much when you are on a low budget but worth it to."
• "In short, this is a very expensive place and it is poorly run."
• "Gets a bit expensive on weekends!"
• "It's not the cheapest but it's not the most expensive by far either."

Facilities and Activities

Pros:

• "Great entertainment for the kids. We have used lots of similar parks and my kids have reported back that this is one of the best."
• "Great place to take the kids for an hour."
• "Absolutely brilliant! Went today for the first time with my 2 year old twins and they had a ball, as did we!"
• "Kids really enjoyed it and that's the main thing."
• "Unlike many other indoor trampoline parks, Go Air offers more than just beds upon beds of trampolines."
• "They have a lot going on there not just trampolines but its trampoline themed."
• "Trampoline and really big! Lots of different parts, Different sections for older and younger, which is great."