Address: Opal Way Stone Business Park, Opal Way, Stone ST15 0SS, United Kingdom
Phone: +441785719934
Rating: 4.1
based on 220 reviews.
Price
Pros:
"A really good place to take the kids good in price."
"Great place to take kids to get out any energy they have, reasonably priced for the amount of entertainment they will get."
"Good value for money, even better if you do the second hr for half price."
"Was a really good price and we stayed for a good few hours."
"The sessions were easy to book online and the prices to enter the facility are also reasonable."
"Really appreciate the varied price options for spectators and toddlers and the term time stay and play."
"Good value for the play and stay group which I attended with my 4 year old grandson.... lots to do for a couple of hours or more...."
Cons:
"The costs are extremely high a child costs around £8 for an hour and an adult to go with the child costs around £13."
"The drinks and food cost inside are extremely expensive, a water bottle costs around 150! For a small bottle."
"Money grabbers are an understatement. Firstly it's 12 pounds for an hour to go on trampolines."
"Flipout is quite expensive. Children over 5 are £11 per hour. The party was £18 per head."
"The cafe is overpriced I mean you expect it at a place like this but it’s still shocking."
"£3.50 for what they call a large slushy drink is a bit steep."
"£12 for an hour is a bit steep but you can add another hour for £5 extra."
Staff and Service
Pros:
"Great place, supervised at all times."
"The level of safety is very high and the staff are very friendly and will always be on the look out for trouble and any health and safety problems that get resolved by the friendly staff and very competent."
"All the staff were really polite and helpful."
"Staff are friendly and helpful."
"Staff where great."
"Staff are always available to help."
"The staff were really friendly and it was good fun and exercise and not too overpriced."
Cons:
"The reception area was chaos when we got there."
"The lady was obnoxious and insulting."
"Only saw 2 staff again one looked like he didn't want to be there."
"The staff are more interested in playing on what's left of the trampolines than helping in any way."
"Awful experience with the staff there."
"Certain staff are oblivious to things going on having own conversations."
"Extremely rude staff, I have never been treated so badly anywhere."
Cleanliness and Maintenance
Pros:
"It was really clean and very well supervised."
"Facilities were good."
"The party room was clean and had space for the children to store their belongings."
Cons:
"Very dirty and doesn't look like it's been cleaned for a long time."
"It's really dirty - especially the soft play area."
"Place is dirty, smelly and freezing cold."
"The foam pit is disgusting."
"Toilets are filthy or out of order."
"The toilets are always gross."
"Really dirty everywhere, seemed very unhygienic."
Safety and Rules
Pros:
"Safety is bang on I've been two or three times and I'm going again."
"Staff very friendly and helpful. Also good at keeping them safe with an instruction video before they enter playzone."
"Very structured organised party, lots of staff safeguarding all areana areas."
Cons:
"I honestly wanted to 'flip out' of there as I found the level of health and safety disgraceful."
"The number of people per trampoline is ignored."
"The place is overcrowded, no H+S policies in place, no checking of wristbands, spectators everywhere."
"Staff don't keep enough control, foam pit for example was a free for all and dangerous."
"Parents stood all over the trampoline areas with hot drinks, with shoes bringing god knows what onto the floor on completely discrediting the rules."
"Not enough proper supervision so health and safety not adhered to."
"The age and height restrictions are ignored."
Facilities and Attractions
Pros:
"The inflatables are great and when my daughter couldn’t make it to the end the staff allowed her to ‘escape’ halfway through."
"Now they have a Ninja Warrior course, a soft play and massive bouncy castle area, it is even better!"
"There's loads of trampolines to jump on and there's a separate area with smaller trampolines for young kids."
"Great bouncy fun, with an inflatable assault course and a tower you can jump off."
"Absolutely loads to do, I've been a few years ago but they've added loads to it since then. Great for all ages probably 2+."
"The venue and the trampolines, inflatables, child's play area and even the go karts for £2 are all good."
"Performance parkour zone / wall walk zone was very good!"
Cons:
"The open bounce grid zone contained trampolines that were VERY small and thin on one side."
"So much hype about that place. And it wasn't all that to be honest booked for 2hours had enough after 1 hour there isn't much there to play isn't very big!"
"Most of the adult area was closed due to maintenance which was not specified on the website."
"The attractions were extremely limited and although the foam pit was closed also due to covid-19, the one way system put in place was absolutely ignored once entering the trampoline area."
"Trampolining area nothing like previous inflatable no longer there which was brilliant for most ages."
"Large parts of the venue were closed when we attended."
"Facilities are poor and basic, small dirty toilets, cafe with small menu and very slow staff, poor seating areas, limited lockers."