"The overall what is available is above the standard. You wouldn’t expect a place like this in Bridgend."
"Trampoline park plus additional things like a climbing wall and surfboard simulator certainly kept my little girl (7) entertained."
"The facility is excellent, perfect for burning some energy and great fun for all the family."
"There is more than just trampolines here, there is also a climbing wall & a rodeo bull plus several more activities."
"Jumping from a height into a giant air bag, dueling over a pit of foam cubes, climbing up some enjoyable inside walls, playing dodgeball on a trampoline."
"The jump arena is great too. They’ve upgraded it and it has a huge soft play now as well."
"Loads of variety of trampolines and activities and we particularly love the new soft play area!"
Cons:
"The only downfall was the several arcade games out of action."
"More than half of the arcade machines are either off or not working at all!"
"A child will get seriously hurt.. The tumble track is open for toddlers to wander across."
"I was disappointed to find a number of activities unmanned even though they were supposedly open."
"The girls wanted to use the bull ride but it wasn’t manned for long which resulted then not getting a go."
"However food and coffee is a big let down. I could taste soap in the coffee and in the bacon bap, there was everything except bacon!"
"The party room was so, so hot! It was also on the small side."
Staff and Service
Pros:
"The staff were really friendly and helpful."
"The staff are always welcoming and the manager goes above and beyond to make sure everyone has the best time there possible."
"Staff were fantastic on the trampolines gave my daughter full encouragement and support."
"The staff at jump jam trampoline park were great. From receptionist to the cafe and the ride workers."
"We are always made welcome best staff ever and Stewart goes above and beyond he is truly is a credit to your company."
"Staff were very friendly and extremely helpful, nothing was too much trouble."
"The staff were all really helpful and keen to show us how to use the equipment."
Cons:
"The person cleaning them used a dirty cloth to clean my table after I had to ask for it to be cleaned."
"The one downfall is that the young staff working the place has the music far too loud."
"Not happy with the service given by staff the girl in the cafe couldn't use the till and the other staff just telling her to get on with it not acceptable."
"The staff can be a bit hit or miss, sometimes they are lovely, other times they are completely disinterested."
"The staff were friendly but very, very, very, very, very, slow."
"Witnessed staff scratching their hair and face then go in to prepare the food."
"I asked Sean a question about the dairy free options and he was very hesitant to help and provide information. His attitude towards me was very rude and quite disrespectful."
Value and Pricing
Pros:
"Book online it’s cheaper."
"Food very reasonable plenty of room for spectators to watch their children and enjoy refreshments."
"Food is awesome, great choice of pizzas and snacks all at reasonable prices."
"Each time slot is 1 hour and they offer an additional hour for £4."
"Family bookings are much cheaper and a win for groups so we are very thankful for this."
"It's always clean and excellent value for money for what you can do there."
"Highly recommend this place! Respectfully, kind, understanding and a five star business."
Cons:
"It's overpriced, overrated, why on earth are people willing to pay such a high price for so little."
"Shame the costs of things like food and drink is so high, it means it's not an option for a lot of people."
"A good choice of activities but very pricy, it would only be a occasional treat."
"Took my 2 and half year old there with the intention of her having a bounce for 30mins, was met with an arrogant person at the desk that said it would be £20."
"However my only gripe is the cost. It's over £9 per person for an hour."
"The only downfall for me was the cost. At a flat rate of £12.50 per person for 60 minutes."
"Definitely NOT impressed with being charged an extra £1.05 per person because I didn't book online."
Cleanliness and Maintenance
Pros:
"It's always very clean, good value for money and the staff are always friendly and helpful."
"Very clean, so much to do and we were well and truly exhausted."
"Always clean and staff are very alert."
"The private party room was great and there's a lovely cosy cafe area over looking the trampolines."
"It's always clean and excellent value for money for what you can do there."
"All the staff are really lovely, I cant big this place up enough, for kids and adults alike, can't wait to go back."
"We always have such a good time here! Spend most of it laughing."
Cons:
"I do think that the cafe and toilet areas could be a little cleaner."
"The person cleaning them used a dirty cloth to clean my table after I had to ask for it to be cleaned."
"Also, when they let you in the room is still messy from the previous party."
"I was very disappointed in the cleanliness of the cafe area the tables where dirty."
"Kids loved it on our first visit here but cafe was so busy we had to stand for two hours.. Tables were piled high with rubbish left by previous customers with no one clearing them."
"The cafe was overfull with no seating available chaos with people taking chairs when they became available, and not very clean."
"Attended today and what a shambles! Over charged £10 for my food order."