Pizza Hut Restaurants Reviews Summary

Staff Service

Pros:

• "Very friendly and smiley."
• "The staff were very attentive, polite and helpful."
• "Nice Pizza hut Branch. Staff are nice and friendly and they are helpful."
• "The manager was a very friendly person."
• "The staff were brilliant at being on hand to help with ordering."
• "Lovely and friendly staff always make it a pleasurable experience when visiting a Restaurant."
• "All the staff were very helpful and courteous."

Cons:

• "Highly disappointed with this Pizza Hut's hygiene levels and probably the worse visit."
• "The three front of house staff watched us stand outside the store for 15 minutes."
• "Staff wandering around like a bunch of drones not really understanding what they were there to do."
• "Staff not overly helpful, she started to order my food for me by touching the screen on my phone."
• "Services is very slow and poor."
• "A member of staff was muttering profanities at customers not impressed at all on this visit."
• "Manager shouted a lot, not a nice experience."

Ordering System

Pros:

• "Ordering is very simple and performed at your table using a mobile app."
• "The ordering system was pretty good, which is similar to Tim Hortons, there's no table service; instead, you place your order through an app."
• "Due to covid had to order via an app, which was easy and quick to use."
• "Using the scan to order was really easy to use."
• "Ordering was explained and doing so was easy."

Cons:

• "New ordering process on phone and a reduced menu, no chilli flakes or oil allowed to be given."
• "OH ALSO the payment system absolutely terrible basically had to pay twice, DONT COME HERE IM WARNING YALL."
• "Connectivity was poor, the app was very slow."
• "They are introducing the QR system within weeks which I personally think is rubbish it will lose the social interaction."
• "Ordering only via an app - not great, took some fiddling around to download yet another app on my phone."
• "Reliance on a smartphone with 4G or a fast food style screen to place your order is NOT the only way forward."

Food Quality

Pros:

• "Always taste great."
• "Food was good and hot."
• "The pizzas were good quality, the salads were fresh."
• "Really good vegan & veggie options."
• "Everything is nice and clean, even the toilets."
• "Pizza is always good here."
• "Food was amazing and staff were super friendly."

Cons:

• "I Have never had such a greasy and undercooked pizza in my life, the amount of grease and undercooked dough as well as cheese and pepperoni was unbelievable."
• "Both the red and white pasta were bland and lacked flavour."
• "The food is disgusting."
• "worst experience of my life, food tasted smelly like sewage."
• "Food was lukewarm, fruit flies constantly being fought off."
• "The salad bar was tasteless, the toppings on the pizza poor."
• "The hygiene standards are absolutely poor the food is disgusting."

Value for Money

Pros:

• "Great value, had the Light Lunch deal which consisted of a flat bread, unlimited salad and unlimited soft drink for £9.99."
• "A lunch buffet is available between 12am and 1pm which is fantastic value for money."
• "Grest selection of food and keeps the kids happy however it works out cheaper to get a pizza deal than it does the buffet."
• "Had the lunch time buffet special eat as much as you want pizza, pasta, salad for £7.50 very good at that price."
• "The unlimited salad bar is great. And they do make discounts for students if they have Unidays account."
• "The government's eat out to help out scheme fetched us 1 adult buffet, a flat bread base pizza, 2 salad bowls and 3 soft drinks for £12.50!"
• "Cheap prices for good food."

Cons:

• "A 14 inch pizza is at least 23 pounds!"
• "Never again, cramped seating, average overpriced food."
• "The overall restaurant looked dirty with so much food bits on the floor."
• "Very expensive buffet for what you get."
• "Shocked at how expensive it is. 12.99 for buffet where it used to be 7.99."
• "Expensive, poor quality and focused on saving money."
• "Don't think meal was great value."

Restaurant Experience

Pros:

• "Changed my mind about Pizza Hut, as it happens. What was once the byword for greasy and cheap tasting pizzas is now home to a much improved salad cart, a surprisingly great soft drink selection, and a frankly delicious menu."
• "Was really impressed by how well they looked after a clearly regular old man who seemed to have onset dementia, they were so caring and attentive."
• "This restaurant has recently had a make over and now offers multiple Coca-Cola Freestyle machines."
• "Really great covid secure service today."
• "Lovely evening out with good service and delicious food."
• "When our food arrived it was hot and full of flavour."
• "Full respect to the hardworking staff who were not only friendly but seemed to be putting in extra effort on a particularly busy day."

Cons:

• "Had to wait almost 1 hour to get 1 starter, 1 kids meal and a large pizza."
• "Had to wait for a table to be cleaned at 6pm place was half empty so not a great start."
• "We went as a group so booked ahead of the day we wanted... got to restaurant and we was on 2 tables so we wasn't sat together.. we had menus chucked at us."
• "The overall restaurant looked dirty with so much food bits on the floor."
• "Cutlery is very dirty and not cleaned properly the dishes are absolutely dirty!"
• "worst experience of my life, scary atmosphere felt like i was being confined because they put us all close to other tables."
• "The stairway leading to the toilets was not clean and filled with toilet paper."