Just Nice Clean Cars Reviews Summary

Customer Service

Pros:

• "Very friendly sales department."
• "I had the pleasure of dealing with James who was so kind and knowledgeable."
• "Carl kept me up to date on how the work was going."
• "The service really is exceptional and the guys are easy to talk to, friendly and very helpful."
• "Fantastic customer service."
• "The staff were very welcoming and approachable and very helpful offering advice when it came to my vehicle."
• "The dealer was friendly and very helpful and talked through many options with me."

Cons:

• "They told me they couldn’t identify a fault however I’ve since had several mechanics identify the fault."
• "No apology offered, the guy didn’t seem to see the issue."
• "Some of the worst customer service I have ever experienced in my life."
• "Rude rude and rude with an underlying tone of snobbery. Car was what I wanted. Cash in hand. Salesman's attitude made me walk out, he was more interested in what I was wearing."
• "But after MOT I asked for a price and when they could do it but they didn’t seem interested to want to help and give me a price or book in so probably wouldn’t use again."
• "AVOID THIS COMPANY LIKE THE PLAGUE. MIKE AND CARL CANNOT BE TRUSTED. THEY SOLD ME A CAR THEN SOLD IT TO SOMEONE ELSE."
• "Went back and said they'd realign for £45 (they did not mention this before getting the work done)."

Value

Pros:

• "Simple easy service, highly recommended and reasonably priced."
• "£29.99 for an MOT, almost hard to believe!"
• "Very happy with the service. They were very flexible, honest and helped me through the whole experience of buying my first car in the UK."
• "Great service and realistic pricing."
• "Their pricing was fair, and the location was convenient."
• "Fair price and quick to get the job done."
• "Very good price too."

Cons:

• "Got a pretty good deal on a pretty sound car and found the staff there (2 years ago) friendly and helpful. My experience was marred by taking on finance. I was deliberately misled as to what the finance would cost me."
• "Billed me £125 which apparently included 40% discount which adds up to £38, so break pad change with no discs without discount would’ve been £163."
• "The only thing is that I couldn't get the discounted insurance as I don't live in the same county."
• "Concerned about the after sales service; my Renault Scenic was alarming low battery day since day one from the purchase & I was told it might be a key card battery issue, it continued alarming, finally within few months the battery died."
• "Her only issue with the vehicle is that we were told that minimum tyre tread depth was 3mm, but when we got the vehicle home she realized that 2 of the tyres were below 3mm, one being as low as 2.2mm!"
• "I now pay for a car which is dead and can’t be driven."
• "highly recommended 👍 when they say nice clean cars they mean it to the point of OCD guy spent 2 hours cleaning car before I could take it and insisted he fit 2 new front tyres before I could drive away."

Facilities

Pros:

• "Free wifi so I sat in reception with a laptop and worked whilst my car was done, which took around an hour."
• "A modern clean and comfy waiting area with tea & coffee."
• "Comfy reception to wait in and coffee machine make a good cuppa."
• "It’s useful being able to watch your car being done on a monitor in the waiting room."
• "Clean and tidy office and waiting area."
• "Great choice of cars, but really lovely that they're all indoors out of the weather. No pushy sales people, just people who help."
• "The garage is the cleanest garage I have ever seen."

Cons:

• "Didn't attempt to hold steering wheel in place whilst renewing the wishbone arm thus steering wheel was left at approx 2 o'clock position."
• "I had my car serviced and mot, passed mot and service ok but had no radio or dashboard when I picked up my car, so I brought my car home and when I wanted to use my car a couple of days later I couldn't open my car and found out my battery was dead."
• "After six phone calls and an email with photos showing the brakes pads, they failed to return each of my calls."
• "Whilst getting your MOT done, you can see the guy performing it on CCTV display in the seating area."