The Old Manse Reviews Summary

Staff Service

Pros:

• "The staff are always welcoming, attentive and helpful."
• "Staff very friendly and happy to help, with a special shout out to Izzy who was always smiling a really happy to chat even though she was busy."
• "All the staff are friendly."
• "The staff were lovely, the food was delicious."
• "Staff are friendly and attentive."
• "Claire at the hotel reception was very friendly, accommodating and attentive."
• "Staff were very approachable and very friendly especially the barmaid in the bar, she was superb!"

Cons:

• "Even though we were apologised to we were told we would still need to pay full price for the adults meals the kids had..."
• "Their total indifference to how we felt made it very clear that they really couldn’t have cared less."
• "I went in to book, waiting at the bar for service the older women behind the bar more concerned with dealing with other matter then serving customers."
• "Horrible pub lunch experience. Terrible service, unclean staff, orders wrong, food near inedible, long waits, rude hostess, the list goes on."
• "Some servers seemed annoyed with us asking questions."
• "The bartenders were slow, so had to wait long to order drink."
• "Staff at the bar eating and drinking behind the bar and at times rude."

Room Quality

Pros:

• "A beautiful old hotel to stay."
• "Stayed here for 3 nights with my partner, the rooms are dated but comfortable and our room was clean."
• "The hotel room was extremely comfortable and had everything you need in it."
• "The room was clean, a little bit small, but nice."
• "Our room was spotlessly clean."
• "The room was a good size, nicely decorated inkeeping with where it is situated."
• "We stayed in a garden room which was situated in a cottage a few yards away. It was clean, comfortable and quirky."

Cons:

• "Rooms a bit tired and old."
• "The issues with the room which I made them aware of were - leaking window which made my handbag soaking wet - shower was either burning hot or freezing cold a bit of a pot luck - dirty and dusty in the bathroom - wallpaper hanging off the walls - stains up the walls."
• "Make sure you are NOT given room 12 (or 14) which amazingly are, according to the reception staff, superior rooms."
• "Don't stay in the Annex - employees have a smoking room downstairs so thick smokey hallway."
• "Our room was extremely cold only radiator on bathroom."
• "Room decor a bit tired, radiator covers tatty, carpet stained, corner bath old, floors very creaky."
• "The rooms are tired and in need of some TLC."

Food Quality

Pros:

• "Food was great and very reasonable."
• "Food was delicious and reasonable."
• "Breakfast was lovely too! We loved the pastries and my partner thoroughly enjoyed the full English."
• "Good service, we had lunch menu. £9 for 2 courses."
• "The scotch egg was literally the best I've ever had."
• "Food good, best cooked fillet I've had for ages."
• "Roast lunch was second to none and everything cooked to perfection."