Harford Health Centre Reviews Summary

Appointments and Access

Pros:

• "This place has really improved on the level of service and care that they provide."
• "The Econsult system is a lot more efficient than waiting on the phone for hours."
• "Dr A Khaku provides the sort of care that one might expect living in a small village that has less demand compared to an inner-city GP."
• "If you go through the online consultation they always call you and provide great healthcare without having to sit around on hold."
• "Has become much more improved over the past year: the receptionists, waiting time on the phone, getting appointments closer to when you need it."
• "The practice is well staffed and offers online booking of appointments and online GP consultations."

Cons:

• "Avoid at all cost, does not even deserve one star."
• "It's impossible to get appointments or speak to ANYONE."
• "Impossible to get an appointment."
• "The e-consult form is only open in the morning, if you miss that window you have to wait the following morning."
• "Everything is diverted to the eConsult which also doesn't work."
• "It always took forever to get an appointment."
• "Just dropping off a urine sample is a nightmare let alone booking her an appointment."
• "Their phone lines are never available; the line gets cut off after you listen to an automated message for over 2 minutes."
• "Why is the online e-consultation booking always closed, you can't even call and book an appointment."
• "Every single time you call them they advise you to do online consultation."
• "The earliest time it would take to get an appointment is after 1-2 months."
• "It takes over 30 mins to call for an appointment, and currently the next available appointment is 4 weeks!!"
• "Average appointment takes three weeks to see the doctor! When you call the surgery on average it takes over 40 minutes for someone to answer the call."

Staff and Professionalism

Pros:

• "Mary, one of the lady at reception goes above and beyond for patients and is always so friendly."
• "Dr A Khaku is young, full of beans and genuinely cares."
• "Dr Suhel Ahmed is one of the best doctors for this GP. He takes his time and listens to the patient and tries his best to help."
• "Mary went above and beyond to ensure my mother’s medication was updated."
• "I spoke to a lovely lady called Mary on the Front desk she was very helpful."
• "I had to contact the surgery and spoke to a receptionist Tasina who was kind and helpful."
• "Mary (the Receptionist/Administrator) is an absolute star. She is not only kind, caring but her professionalism is such a high standard."
• "During these surreal times, I was pleased to see the efforts taken by the staff here to help."
• "Ritu (apologies if I have spelt your name wrong) is an absolute hero. She went above and beyond to help me."
• "The doctors and nurses have always been good so no difference there."
• "I have been attending this surgery for over 4 years now as I have cancer and I have never had any problem with them at all, the Doctors have always been professional and accurate."

Cons:

• "I was screamed at by a nurse with dreadlocks because I couldn’t store the bike I was using properly."
• "Linda singlehandedly destroyed this health centre. Linda give yourself a pat on the back for being obnoxious."
• "Lack of any kind of empathy from the reception."
• "They neglect people who are vulnerable and unable to seek any help due to language barrier."
• "Absolutely useless. They did not put my medication on repeat prescription as requested."
• "The receptionist sitting there doing nothing!"
• "Some staff are rude, and sometimes they give you information without knowing anything."
• "Receptionists: Majority of them are rude and always challenging."
• "The reception staff lack any skills... they need training or even better replaced."
• "People at the reception are very rude, they almost make you feel bad for being there."
• "Have called several times to ascertain an appointment for my partner, but due to the bad behaviour and attitude of the receptionist, it is very difficult to communicate with them at all."
• "I was calling this surgery to book an appointment. Initiated call at 12:03pm and the phone kept for a straight 83 minutes! Upon arrival I see the receptionist on her iPhone and in the background 3 members of staff chatting away."
• "Waited in reception for 1 hour. Spoke to receptionist who thinks shes a doctor. Mid conversation she starts having a conversation about eastenders with someone else."
• "I just came from appointment and Mrs. Zaman Selina was very rude with me and resist."
• "Bengali staff are rude to Bengali patients arguing back no manners."
• "GDPR breach taken place with myself where another persons details were discussed and I was stated to be a pregnant patient when i wasn’t and having visited the hospital was laughed at when I came to collect my medical reports by lady who felt with the call and her colleague, rude staff last year..."
• "Dr solaiman, pick and choosing patient to talk to."

Medical Care

Pros:

• "I got a follow-up call when I didn’t even expect it."
• "Dr Suhel Ahmed is not only very professional but kind and understanding. I am really happy with the care he has provided."
• "Great medical care with a lot of understanding."
• "They are all very helpful and do go the extra mile for their patients, even when I didn’t turn up for an appointment Dr A Khaku took his own time to call me."
• "Dr A Khaku is young, full of beans and genuinely cares. Has time for patients and doesn’t just throw pills at them."

Cons:

• "Doctor does not understand English, misdiagnosis occurred."
• "When you actually get seen by a doctor, they barely spend 5 minutes with you."
• "The GP doesn't understand and is not interested in hearing about your problems."
• "I have been attending this surgery for many years and the doctors seem disinterested and only see patients as a number."
• "Misdiagnosis happened more than once."
• "Prescribed wrong medication several times."

Environment and Facilities

Pros:

• "During these surreal times, I was pleased to see the efforts taken by the staff here to help. The waiting room has been rearranged to adhere to social distancing rules."
• "Waiting room is spacious and always clean."
• "The premises are always clean."

Cons:

• "Facilities are outdated."
• "Waiting room is too small, always crowded."
• "Toilets are always dirty."
• "Premises are not wheelchair friendly."