Archway Medical Centre Reviews Summary

Staff Professionalism and Behavior

Pros:

• "I have been having dressing at the archway medical centre, I have being looked after Kay and Sarah the nurses , I am so blessed to be looked after 2 angels ."
• "They are so professional and helpful and passionate about their work."
• "The receptionists Pam and Jane are also extraordinary, kind and pleasant to talk with."
• "Kay and Sarah the two lovely, kind, helpful, passionate and supportive nurses and angels."
• "God bless you all at archway medical centre, from receptionists to GPS, all are kind and helpful."
• "I have just made an appointment (Phone call made on Friday 11.03.22 at 08:35) and the receptionist who picked up the phone was nothing but helpful, sweet and efficient."
• "For everything else, I must say the the medical staff in this surgery has always been really good too."
• "One of the receptionists is nice."
• "Receptionist is excellent."
• "The receptionists are amazing too."

Cons:

• "If I could give one star I would, someone stole my personal details to register to this GP surgery and they made it really easy to the person as apparently you don’t need an photo ID to register online which is insane."
• "I called yesterday and the receptionist called FATIMA had no sympathy to what was happening and was rude to me and my GP."
• "Completely unprofessional and rude staff. I recommend that anyone considering registering here - don’t."
• "Really bad practice, I understand that people are busy but the reception staff are super rude and dismissive."
• "I also now need to get others to make calls on my behalf due to how anxious the reception staff make me."
• "Some of the receptionists... the new recent receptionist are rude on the phone and unable to understand simple information over the phone."
• "The doctors are good but they can't make up for the awful service provided by the reception staff."
• "Very poor service from the receptionist not helpful at all also poor English."

System and Process

Pros:

• "My son is a patient of this practice. This is a very good GP surgery, operating with streamlined and efficient admin processes. Their “virtual” service is very good."
• "I am very impressed by their online system- so fast and easy to get answers and book online consultations!"
• "The virtually app is also very easy to use and you can get an appointment next day!"

Cons:

• "I have been met with rude staff, incompetent professionals, being told I would receive a call back (after waiting hours on hold) by a Gp and never receiving said call back."
• "The online GP service this clinic offers is unfortunately not suited for purpose."
• "Secondly the appointment booking is really not great, the online service either."
• "I was removed from the online service even when I was with this surgery and then not able to access or book any appointments after this date."
• "Worse, they only do video calls."

Service Quality and Care

Pros:

• "As a local small medical practice unit, you can't expect too much from it. I like them. Very attentive service."
• "They are always on the ball with repeat prescriptions and the like. Wish my own GP was as good as this one!"
• "My GP is amazing and kind."
• "The doctors are fine and the nurses too. I love one nurse there, Sarah is her name if I remember well."
• "The best GP surgery I’ve ever had while in the UK. They are extremely attentive to my husband's medical issues and even call to check in on him."

Cons:

• "The person has now access to my medical records and my confidentiality and privacy have been violated thanks to them and what did they do about it? NOTHING!"
• "STAY AWAY - I had an MRI scan on the 13th of August, they were sent my results on the 16th. It is now the 25th of August and I am yet to hear a single thing despite making several attempts to email, web chat & call."
• "There is no way to get a same day booking because even with the consulting doctor (over video consultation) they were only able to book my wife in 3 days later."
• "Patients' health is truly at risk when this kind of carelessness and negligence is permitted."
• "Most appointments are done over the phone and no physical exams which for a GP is terrible."