Address: Third Ave, Crewe, CW1 6XZ, United Kingdom
Phone: +441270864445
Rating: 4.3
based on 108 reviews.
Customer Service
Pros:
"Exceptional service from Molly and the team yesterday and today when my gear knob snapped off."
"Disappointing as it was after I sent a tweet I had an email and call from Steve who was excellent and arranged for a set of mats to be sent out to me."
"Very good and prompt service after an online booking of a test drive Sean Faulkner looked after us gave a very good account of car and business."
"Our experience at VW Crewe was amazing our sales man Martin had endless patience with our questions."
"Great customer care, very friendly staff."
"The garage were really helpful, checked the car over and gave us coffee while we waited."
"Service advisor Molly was excellent. She was very polite, professional and one of the best service advisors I've come across in the motor trade."
Cons:
"I bought an ex-demonstrator Golf R-line in mid December... When I emailed the two people who’d sold me the car neither replied."
"I also have doubts about the 140 point check that was carried out as it had the problem with the steering wheel straight away and the lack of detail with the small snags that we picked up on."
"Ended up going to another VW dealership."
"What a joke! first of all the salesperson unlocked the car... I cant find the key! It only came in yesterday."
"However when I drove it on the 25th August I noticed a loud, creaking noise when I turned the wheel."
"I sent an email and pictures to Volkswagen Crewe but received no reply so I phoned them twice but was unable to speak to Shaun who sold me the car as he was with another customer."
"Ordered a car and I have been kept in the dark. Poor communication from the dealer."
Sales Experience
Pros:
"Recently bought a used car from Crewe VW. The experience was second to none and Dylan helped us through everything brilliantly."
"From my first phone call enquiring about the specs on a new Golf R that was in stock, salesman Mike was fantastic."
"Great time dealing with Crewe VW, willing to make the effort to suit their customers needs offering flexible packages and finance."
"Mike Brain was extremely helpful right from my initial email to handing over the keys at the dealership."
"Connor Copeland who made the buying process a breeze."
"Bought my Tiguan online and was wary buying like this, but I needn't have worried Oliver talked me through the whole process."
"This is our second Volkswagen Golf R we have bought from Crewe Volkswagen in the last 12 months."
Cons:
"They know when cars are going to arrive. Instead of being honest they keep you in the dark waiting and hoping the car will arrive soon but the dates get pushed further away."
"Unfortunately found it difficult to buy a vehicle from VW Crewe despite some effort."
"They put their profit margin over the customer and completely wasted so much of my time and effort getting the car insured, taxed and making the journey to collect it."
"Agreed a trade in and purchase price via email subject to test drive of a VW Touareg. I arranged a test drive for 2pm the same day as I had to arrange an afternoon off at 9am."
"What a waste of time and rude staff."
"Terrible experience, we place a 500 deposit down to purchase a specific car with delivery due in 8 days."
"Never asked for a deposit and I naturally thought that as I was travelling 100 miles they would reserved the car for a few hours."
After Sales and Service
Pros:
"Definitely impressed with VW Crewe's after sales service."
"My vehicle service was completed within the timescale quoted."
"Excellent service from the aftersales team (Ashley) at Crewe VW."
"The customer service from them is fantastic as always and I wouldn’t go anywhere else."
"I would recommend the servicing department at Crewe Volkswagen to anyone in the local area."
"The person I spoke to on the phone to arrange the service couldn't have been more helpful."
"The customer service at Crewe actually call you back when you have an enquiry."