"The service they provide is 10X better, they managed to fit my vehicle in a week earlier and it was completed within a day, even washed and hoovered it!"
"He was super responsive and friendly throughout the purchasing process and immediately put me at ease."
"James Watts...has great knowledge of the cars and products he’s selling, and he helped me to make a confident choice."
Cons:
"Sales staff appear to be just lazy kids in suits."
"Jordan worst sales advisor ever. Lack of professionalism. Lack of care."
"Sent multiple emails and had no response at all. Disgusting customer service."
"Typically, it takes 2 or 3 attempts to get the car booked in as a receptionist will take my name and number then never call me back."
"Booked car in for service and experienced a very pushy phone call."
"No one was on reception, lots of people walking around, not appearing to be doing much."
"No one returns the call back once they told to do so very unprofessional and poor service."
Vehicle Quality
Pros:
"I just bought a superb car from them and I was absolutely delighted with the level of attention and care I was given from beginning to the end by Kane Holding."
"Picked up my new Tiguan yesterday. The car is amazing!"
"Yesterday, I picked up my brand new VW Polo and I couldn't recommend Marshall Volkswagen South Oxfordshire enough."
"Today I became the proud owner of a brand new VW Polo 1.0 match."
"I've just collected a stunning Golf R from the guys at VW South Oxford."
"Yesterday I picked up my new used VW Passat, and can’t describe how please we are with this amazing vehicle."
"I collected my new Volkswagen Tiguan from Marshall's today and have to say, I can't fault it."
Cons:
"Bought a brand new car from these jokers. The car came with paint bleeding as it is a two tone colour."
"Vehicle outstanding finance not disclosed which the dealership already knew about and which I didn’t find out about until after I’d purchased the vehicle."
"Golf vehicle purchased by son; after sales at this dealership is unprofessional and extremely disappointing."
"Car was returned with scratches -needs professional attention and it’s dropping oil on the recently cleaned block drive pavers."
"First thing I noticed was that the vehicle had not been washed."
"Vehicle mileage incorrectly advertised as lower than actual."
"Also to add when collecting the car it wasn’t the cleanest inside, marks all over the steering wheel, it would of been nice if it came clean."
Facility and Amenities
Pros:
"The building itself is very clean and presentable."
"The dealership is large and spacious with a great coffee machine, very friendly staff who are highly attentive."
"Large VW showroom with service and repair facilities."
"Seated customer waiting area with coffee machine."
"This is a big dealership with great range of new and used cars available to view and drive."
Cons:
"Coffee machine... currently out of action due to COVID."
"Today at least half of the staff only had their face masks over their mouths (not nose) and removed them to have conversations with their colleagues."