Address: Milner St, Warrington, WA5 1AD, United Kingdom
Phone: +441925655300
Rating: 4.5
based on 412 reviews.
Customer Service
Pros:
"James was informative, attentive and helpful."
"I'd endorse Johnsons Volkswagen Warrington because they are quick, efficient and very friendly."
"Fantastic Service these last two weeks, from Alan in Sales at Johnson's Warrington VW."
"James at Volkswagen Warrington always goes above and beyond to make sure I get my dream car and he has succeeded again."
"Johnsons Volkswagen Warrington were really helpful and I'd recommend them because they give excellent customer service."
"All in all I can whole heartedly recommend Johnsons Volkswagen Warrington, you will experience top level service from friendly efficient staff."
"Very professional and friendly which made me feel at ease all through the process."
Cons:
"No one from the service department has returned my call and I don’t know if my car is safe to drive."
"I had a few communications issues with VW Warrington when trying to sell my used Polo."
"Made 3 appointments (waiting job) online in a week, got email confirmation indicating someone will call to confirm this and discuss cost of service. But, no one gets back to you to confirm the booking request."
"Not sure why they couldn’t have just updated the paperwork."
"If you can’t get back to customers, why do you let them choose a slot online."
"The salesperson never followed up when we said we were going to buy the car on hire purchase not PCP."
"Very poor and frustrating customer service."
Staff and Sales Representatives
Pros:
"Fantastic service from Peter and Paul when I purchased my car."
"I can not thank Paul Dingsdale enough for his help!"
"I couldn't recommend James more, I will definitely be returning at the end of this lease."
"Fantastic service received from James Rafferty!"
"He’s not a “typical sales person” he’s not pushy and he does care about the little things."
"James couldn't do any more for us; he was polite, reliable and professional throughout the process."
"Tony Crook gave me a really helpful and warming experience at Volkswagen."
Cons:
"UPDATE 10/07/2022 further to the branch managers comment. I emailed a while ago and never received a response, so looks like you churn out the response to portray you look at things."
"After getting the car, noticed a power issue sometimes starting and when reaching out to the salesman, took weeks for responses."
"Unfortunately, my courtesy vehicle ended up being broken and I would have appreciated an early phone-call so that I could have arranged alternative transport whilst I was waiting."
"There was no follow up at all from the salesman and I had to chase them for my car’s paperwork."
"Awful customer service. Receptionist who thinks it appropriate to ask how I’m paying for the car, refused to get a salesperson to answer a couple of questions I had about purchasing a car worth in excess of £50k."
"The salesperson couldn't be more disinterested, he tried everything to get us not to test drive the car."
"We had a really poor customer experience at this dealership."
Vehicle Quality and Selection
Pros:
"The VW golf I bought is a great car and was only a few months old."
"I give 5* as they deserve it for pre-ordering my picky-self an ID3 at a fair monthly deal, they really have a wide selection of cars suitable for most."
"The car is sleek and looks like a real upgrade from the previous model despite actually saving me money."
"Got me my dream car at an amazing price couldn’t ask for anything better!"
"The showroom was well presented with plenty of stock to browse."
"James did a superb job finding exactly the right car in less than 24 hours."
"I then went to the garage to test drive the car and loved it."
Cons:
"Even the service team agreed that they would expect to have had new pads when purchasing on pcp."
"Based on used car purchase experience- be extra careful to check all the details of the car before agreeing; I was led to believe the vehicle is a one-owner in writing and person, only then to realise after the purchase completed that it was actually a 2-owner car."
"I’ve noticed now the steering isn't aligned and took it to a local garage for alignment, to be told the front tyres are illegal."
"After 2 washed the colour faded so whilst it doesn’t stand out a hell of a lot, the fact it wasn’t done to a high standard or in fact not at all, as like I say it didn’t stand out unless you look at it."
"Roadside assistance came out and immediately knew it was the battery, based on the brand etc. how was this not checked for good levels before?"
"Also when I got the agreement the paperwork stated lower mileage than it actually was, I’ve got an email from the salesmen confirming the actual higher mileage but it never sat well that if it comes to it, they could say I’ve done more mileage than I did!"
"I’ve dropped my rating further as just had service and MOT at local VW nearer to me. It passed but the brakes are barely legal."