Inchcape Volkswagen Altrincham Reviews Summary

Customer Service

Pros:

• "Great service from Simon down at VW Altrincham."
• "The guy on the service desk. (Ben/Dan?) Got my car MOT and service done quickly."
• "Thank you for excellent service from easy picking a convenient time and day to book in my service."
• "Fantastic service! I cannot thank them enough."
• "Great experience with Chris from start to finish."
• "The whole procedure was carried out with great efficiency and courtesy and once again I would compliment Inchcape Altrincham for their excellent service!"
• "Jordan was great at keeping us informed beforehand and then giving us info etc when we arrived."

Cons:

• "No really explanation of features on the car of how to navigate the different settings simply expected to make it up as you go along and find things out yourself."
• "If you like being let down like a slow releasing birthday balloon then come here, if not I would totally avoid."
• "Considering the sales person was full of lies, doesn't exactly make you want to part with that much money."
• "I was told by man called Andy that I can come anytime I want and the job will be done straight away for me, when I came over other guy said I need to book in and they’re super busy and won’t be able to help!"
• "Poor sales staff. Both have since left but in my opinion poor customer support."
• "No drinks offered on arrival."
• "Everything the sales team tell you will be a complete lie and just a way of getting a sale."

Buying Experience

Pros:

• "Really great buying experience from Inchcape Altrincham."
• "Tony was so helpful, car turned out great he really helped with the wheel choices and gardex extras etc."
• "The whole experience was really great, with Jordan explaining everything in a calm, patient and considerate manner."
• "A couple of days later I had a 19 plate polo on the drive for a super affordable price."
• "Simon was more than happy to help us with an alternate and managed to get us an even better one for our current life style within a few weeks of ordering."
• "He made the whole process trouble free and without any hitches."
• "From the moment I rang up enquiring about a new car until I drove away with my new car, Paul was fantastic."

Cons:

• "We aren't paying for a service we're not getting and it's VERY clear they are after quick sales especially when my brother in law was also called in to change his car early."
• "I bought a car from this branch and the customer service was shocking to say the least."
• "I got a brand new car from Volkswagen Manchester and a used car from Volkswagen Altrincham. I have to say that the difference in customer service is astounding."
• "In hindsight I thought I might ask for a discount off the air-con service."
• "Key fob battery not renewed as promised."
• "The salespeople are not very helpful with resolving the issues I’ve had."
• "Your new system of leaving customers alone for considerable lengths of time whilst salesman is in another office on computer does not work for us."

Vehicle Service and Maintenance

Pros:

• "Having recently bought my new car from another Inchcape garage I needed some repairs sorting and was put in touch with VW Altrincham - all of the issues were sorted under warranty."
• "Although it took a while for us to receive the spare key (hence the 4 stars), nevertheless the overall customer service that we received and the car itself more than made up for this small inconvenience."
• "Recently bought a TRoc at this dealership and the service was first class."
• "Many Thanks to all at Altrincham Volkswagen, I have purchased two cars now & am so happy!!!"
• "Couldn't have asked for better service from them."
• "Jack was a superstar. Nothing was too much trouble for him."
• "I was extremely pleased and satisfied with not only the car itself and part exchange valuation I got for my old vehicle but also the service I received."

Cons:

• "I feel that the warranty received with my car isn't worth the paper it's printed on."
• "The complimentary car clean was sub par - the cleaner had completely neglected the roof."
• "Lots of stone chips on the bonnet of the car that took a lot of chasing for me to have fixed."
• "I've been had over. Never again."
• "The car I bought had a damaged clip, after chasing for 3 weeks for the clip the car was eventually collected."
• "We have not got a copy of MOT that should have been done December 2022."
• "Squeaky rear wiper mentioned to them, said they would resolve, not resolved."

Staff and Customer Interaction

Pros:

• "Fantastic, personable and professional service from Jack, Paul and Mark."
• "Best in class Customer Service and Product knowledge at this dealership in Altrincham."
• "Always looked after on arrival at reception with a coffee."
• "I found our salesman Adam to be friendly, helpful and informative."
• "Jordan and Paul were fantastic so helpful informative and friendly."
• "This is THE place to buy a car."
• "The staff were really friendly and helpful. Lovely friendly greeting from the lady at the desk when we entered."

Cons:

• "I bought my T-Roc from Dave back in 2018, Dave was absolutely fantastic. But unfortunately that's where the good service ends."
• "Really disappointed with that Andy guy!"
• "Tony was a very friendly salesman and answered all our questions fully."
• "Poor sales experience, I’ve been booked with a wrong sales person who did not have experience in new car sales."
• "Went to meet a salesman by the name of Jordan, who works for volkswagen. He seemed a polite chap, I was enquiring about the Golf R but they didn't have any in to really look at."
• "I’m completely shocked at how my complaints have been completely ignored by management."
• "I felt as if the manager emotionally blackmailed us into giving a 5 store review."