Address: Pioneer Park, Whitby Rd, Brislington, Bristol BS4 3QB, United Kingdom
Phone: +441172033374
Rating: 3.3
based on 265 reviews.
Customer Service
Pros:
"Chris John was superb. My mum and I had an excellent service and we loved the purchase process from start to finish."
"I am thrilled with the car and and feel a special mention must be given to Tony Joannu for such an excellent service."
"I am from Thornbury car centre and i bought car from auction and car does not have history, i called to Bristol vw branch ,a lady calling Sharon James, she was very very helpful."
"Skoda Darlington (hands down amazing customer service) take my car in and discover the steering rack is damaged beyond repair and will need replacing."
"Had an engine management light come on in my car and had to call roadside assist who were very helpful and took it in to VW avonmeads."
"I was sold an ID.3 by VW Heritage Bristol. The sales guy was Tony Joannou. He was consistently friendly, thorough and professional throughout."
"Came in today looking at Polos and spoke to a guy call Jayvon. He couldn’t of been more helpful. Really funny and lovely man."
Cons:
"They repeatedly promise to call you back but never do."
"Vehicle always comes back with damage when works carried out here."
"A waiting appointment 4 hours and waiting, staff dont care...lack of customer skills....turnover of service staff is incredible every visit brings new faces."
"The service deteriorates the minute you agree to buy, salesmen then prioritize new potential customers over being available at the agreed time to collect your car."
"Stay away from here. They didn't contact me about my service after I have taken my car in, they kept my car for an extra day and then have damaged its parts as part of the service."
"Poor customer service - I phoned VW Bristol a few months ago as I was looking for a Golf R. Left my details as no one in sales were free, was promised a callback, which was never received."
"They have the worst customer service. I booked an MOT months in advance and said several times an AUTO courtesy car would be required. On arrival, they had no idea what work was to be taken out."
Communication
Pros:
"Mohammed Hassan was friendly, extremely organised, had great communication and answered all of my questions which made it an all round fantastic experience!"
"Tony Joannou(sales) who kept me ‘in the loop’ from its build through to car delivery, with emails and calls to me that were informative and timely."
"Chris in sales provided a first class customer experience whilst seeking a Polo for my daughters first car."
"He kept in regular contact and would not let me have the car until it was perfect."
"Janson was also always at the end of the phone if I had a question, and he made the whole process of buying a new car absolutely stress-free."
"I always find the team approachable and willing to help!"
"I brought home my new car yesterday and had the pleasure of being taken care of by Mohammed Hassan. Throughout the process, he has kept me up to date with the process of taking home my new vehicle."
Cons:
"Cue the unreturned calls for the next 4 weeks, having been promised on each of the 11 phone calls that someone will get back to me."
"Very bad experience I called them to asked for price to replace my clutch and flywheel.. they will not connect me to parts department asking me to leave my details."
"Took my car in for a diagnostic, had to call multiple times to find out what was happening with it as I hadn't heard anything in a week and no one answered/called me back."
"Customer service is terrible also, I've tried calling today 7 times and left messages, asked for manager to call back and I've got no response."
"We were promised a call back with a repair quote which never came."
"I lost count of how many phone calls I made to them over this period to get updates, often they wouldn't answer the phone and would hang up on me before speaking."
"Been calling/emailing for months trying to arrange for my sd card to be updated and keep being told someone will call you to arrange and have never heard anything."
Sales Experience
Pros:
"I've just bought a Polo SE and I love it."
"I would happily deal with Tony and Heritage again when choosing my next car."
"I would strongly recommend anyone interested in getting started with VW to speak with Tony."
"Visited this dealership to buy a used VW Up GTI. Chris John guided me through the sales process and was a real pleasure to do with."
"They were both very attentive and worked really hard to find me the best car within my budget."
"Chris John the sales rep was brilliant, arranged for a test drive of the exact model I was seeking to buy."
"I have just bought a used car from here. The salesman was called Jayvon. I found him to be very friendly & helpful and extremely patient with me."
Cons:
"I part exchanged a vehicle with them which they firstly valued at £7500 via email, when it came to signing the deal he told me that they would reduce my part ex value to £6000."
"Was then told at this point that I would only get back my £6000 part ex not the original £7500 - very crafty of them."
"The salesman was not thorough (so many details omitted to push the sale through), made little effort to help me and used smarmy tactics to sell me a car."
"Purchased a car on Sunday, original pictures showed no damage as confirmed by the salesman... noticed a dent which had happened between original photos and collection."
"Our efforts to contact the dealer brand representative via phone and email were also ignored."
"Made a test drive appointment for 2:30, arrived at reception at 2:25 and after 3 we still hadn't been acknowledged or spoken to by a salesperson."
"Went in to look at a Arteon and was dealt with by a very friendly and knowledgeable salesperson called Muhammad, test drove and liked the vehicle and started discussions on a deal. Was offered lower than webuyanycar by a mile and was told by Muhammad that he would get his sales manager to call me.....2 days on and no call."