Inchcape Volkswagen Macclesfield Reviews Summary

Customer Service

Pros:

• "Colin who dealt with me was brilliant, kept in good contact with video messages which was brill."
• "Very pleased with the efficiency and awesomeness of the whole team involved in getting my ID.4 recalls sorted out and also the driver’s door lock issue corrected."
• "Everyone was attentive to customer needs, saying what they would done in a timescale and stuck to it."
• "As always I find my experience with every person I come in contact with extremely pleasant and helpful and the service provided is superb."
• "Great service from showroom staff."
• "The whole buying process was dealt with quickly and so efficiently."
• "Ryan has been an ideal salesman."

Cons:

• "Shocking after care."
• "Bought a used vehicle in October and immediately knew it had a fault."
• "Inchcape refusing to deal with the issue saying that they fitted the brakes and everything was fine."
• "After the dealer could not honour the 2 year warranty... I am still waiting."
• "Their technician incorrectly diagnosed an issue with my air conditioning and tried to charge me £1,000 to fix!!!!"
• "Prices for their used cars are good but their sales team's customer service is extremely poor."
• "I have to keep chasing for updates and some sales people are very unresponsive."

Vehicle Condition & Delivery

Pros:

• "I was able to pick up my new Tiguan Elegance very safely from the dealership."
• "The car has been great and I have had no issues with it at all."
• "The process couldn't have gone smoother! the car was spotless and ready to go before I arrived!"
• "The car was immaculately valetted for hand back."
• "From booking in to collection of my car was a straight forward process."
• "Mistakes happen, its how they are dealt with what matters and they dealt with it impeccably."
• "Excellent service. Much appreciated was the pick up/return delivery service."

Cons:

• "Bought a car... there was barely any fuel in the car, the sat-nav hadn't been done."
• "Car was 7 months old but very poorly presented and dirty."
• "Two of the scratches were not mended. There was also a bunch of vapes in the small dash by the steering wheel."
• "The car had been overfilled with oil that spewed out onto front bumper and engine bay and tray."
• "Very poor experience. Car was 7 months old but very poorly presented and dirty."
• "However, I had to admit that the valeting of the vehicle wasn't done at all."
• "Had to have a part replaced in the gearbox after a few months now it sounds like the engine is going to fall out obviously a major problem."

Sales & Staff

Pros:

• "Would highly recommend."
• "The person who assisted us with our purchase was genuinely a lovely guy."
• "Great service from Mark at Inchape in securing me a fab brand new polo!"
• "Ryan Sandland The service/interaction during our purchase was first class."
• "The team were excellent - especially Gary Rollinson. Not too pushy, worked with my requirements and helped me when being stupid!"
• "Anthony is a real credit to VW... Always goes the extra mile."
• "Gary was very welcoming, efficient and did his best to secure the deal."

Cons:

• "Staff are polite enough, it just seems VW don't have a clue when it comes to working on EV's."
• "Overall I do not recommend and will not use them again."
• "The reasoning for my 2 star review is down to the attitude and customer service of Wes and his manager, Chris."
• "I became suspicious the GardX treatment hadn't been applied & sought a Bodywork specialist who confirmed he saw no evidence of ceramic paint protection."
• "Would not recommended buying a car from them."
• "Don’t trust this garage, read the other reviews, I wish I had."
• "I tried to buy a VW Polo from this garage and was given a litany of lies from the moment I entered into negotiation."