Lookers Volkswagen Blackpool Reviews Summary

Customer Service

Pros:

• "Staff were lovely, could answer every question or query I had and were a massive help."
• "Neil was fabulous every step of the way, sold me the car and had it all ready for me to go in very good time."
• "Chris in spare parts is super helpful and friendly."
• "Really happy with the customer service I received from Liam Simms, knows what he’s talking about and keeps it simple."
• "Great customer service provided by Liam from start to finish."
• "Nothing but good things to say about the service received by Liam. He went out of his way to find out what I wanted."
• "Great team who seem to have great pleasure in working there and take satisfaction in delivering an excellent service."
• "I’ve recommend Blackpool lookers to my friends and family as the team are always so helpful and go above and beyond."

Cons:

• "Terrible customer service on the car service dept. Very condescending and didn't like that I knew what I was talking about."
• "Went to pick up the Car a 240 Mile round trip but one side had a damage, they said they would repair and deliver it back, after washing the car noticed the scratches were not repaired just filled with polish to hide the damage."
• "The VW workers generally don’t care about the customers safety."
• "Apart from Shaun, who claimed to be the Sales Manager, not returning any of my calls every body else I dealt with was very helpful."
• "If I could give 0 stars I would. Possibly the worst customer service I’ve received in a long time from the service department."
• "Initial dealings were great. But service ever since car was delivered has been poor."
• "my review will do no justice my feedback definitely wouldn’t use Lookers VW Blackpool again. The dealership has cowboy mechanics."
• "Arranging a test drive was great and all booked in, even contacted by my local garage to confirm. On the day a meeting was running late so phoned the garage to advise will be 15 mins late. The man who answered the phone... described himself as a used salesman and has nothing to do with new test drives and referred to me as ‘mate’."

Car Purchase Process

Pros:

• "Massive thank you to John Knight for organising the purchase of my brand new Tiguan. He made the process so easy."
• "The best service I have ever had. I never even saw the car in person before buying it. The team gave me full confidence."
• "Great service. Love my new car. Thanks Liam and team for delivering my new vehicle."
• "By chatting to the branch manager, we managed to negotiate an even better purchase price, along with a free 2 year servicing package provided by the finance company."
• "Amazing service as always. We’ve been customer at Volkswagen Blackpool since 2018 and always have the best experience."
• "Really pleased with the customer service we received from Martin. Friendly and helpful in every way."
• "Fantastic service from start to finish. Helped find the perfect car for our needs and Martin then walked us through the purchase."
• "Both Scott and Richard were really helpful in providing all the information I needed before my purchase, including a 6 minute virtual tour of the car."

Cons:

• "Found the perfect car. Arranged a viewing... Traveled from Yorkshire to Blackpool 15 minutes before I was arrived at my destination I got a phone call telling me they had sold the car."
• "My experience with Lookers Blackpool started brilliantly as I would expect given the other reviews on here... However 10 days, 4 calls, 3 emails including 1 to the General Manager and I've yet to receive my refund."
• "Worst car dealership I have ever dealt with !! Communication is awful !"
• "Despite taking my car to the garage four times over the last 2 months and paying 830 pounds the original problem persists."
• "DO NOT USE OFFER £17,000 Valuation online booked appointnent kept waiting as noone wanted to deal with, they then said needed a new door for tiny dent that was on our online apraisal! Then offered £14500 RIPOFF MERCHANTS"
• "Do not purchase a car from this branch. Purchased a VW GOLF in 2019 and once the warranty had finished all the errors started appearing."
• "my review will do no justice my feedback definitely wouldn’t use Lookers VW Blackpool again. The dealership has cowboy mechanics."
• "Once they've sold you the car they aren't really interested in trying to help you out. When I was in some financial difficulty I asked them if they wanted to buy it back and they weren't even interested."