Address: Berkshire, Rose Kiln Ln, Reading RG2 0JZ, United Kingdom
Phone: +441189144529
Rating: 3.5
based on 204 reviews.
Customer Service
Pros:
"Outstanding service from this dealer. Had broken down Sharan, this was my nearest VW garage and was well taken care of from the start."
"Quick, efficient, and friendly service by Olivia Forbes who found my dream car for me and organised delivery all within a week of initial contact."
"Once Chris took over my inquiry everything was dealt with in a timely and reassuring manner."
"The customer service was excellent, mentioning both Gerrard and Richard Grose."
"Great service, really friendly and approachable staff."
"They took time to answer any questions, which I appreciated."
"Very friendly and very considerate of customers And customer service is outstanding."
Cons:
"They were so happy with selling us the extras and taking the money but couldn’t explain the little things."
"The staff in the dealership were talking about a football sweepstake they had on and one was watching a match whilst sat with customers."
"Polite but not very helpful, didn't ask many questions or make much of an attempt to sell us anything really."
"Staff are incompetent and useless."
"We arrived to a very rude and dismissive receptionist."
"The sales person spoke to my friend as though she wasn't worth her time as she'd already decided she couldn't make a sale."
"Appalling customer service from Marshall Volkswagen Reading! Will never use again."
Vehicle Service and Maintenance
Pros:
"Liam understood and had the repairs done in less than 24 hours!!"
"I recently bought a used car from Marshall VW Reading and a significant fault came to light a couple of weeks later. This was dealt with and resolved professionally."
"I received a video of the health check carried out which was very helpful."
"When my car needed some new breaks they were able to call to get the work agreed and carry it out on the same day."
"Recently after an issue with my car, a free fix which clearly shows they are prepared to go an extra mile to help."
"Thank you Liam for keeping me updated during the day and helping me stay on the road its really appreciated."
"Kept me updated and I feel like he went the extra mile to ensure my satisfaction."
Cons:
"Emailed them over a week ago after a quote for a DSG and Haldex service on my Golf, got a reply to say my request had been forwarded to the relevant department and that's been it."
"They call me and said thermostat is gone £895 to replace and they may be underlying problem which needs to be fixed may be replace dpf and can cost around £2300 for new one."
"On getting in, we found the door pockets full of McDonalds napkins and an empty bag plus food wrappers, unbelievable."
"Am still awaiting on some car mats after 2 months after being promised on numerous occasions different dates."
"Offered clean while car is serviced/repaired has come back numerous times with alloys still dirty or a half attempt at the paintwork."
"Awful service! Left waiting for over an hour to collect car after service."
"Feel let down, took my transporter sport line to have a new wheel fitted under warranty it took some 3.5 hours waiting."
Sales Experience
Pros:
"Was a pleasure from start to finish, listened to my needs and wants and I came away with a car that I'm really happy with."
"Decided to buy a new car for my wife earlier this year. We had a great experience and top customer service."
"Sales process was very slick and completed without hassle, including trading in my old car."
"I recently bought a used car from Marshalls and couldn't fault the service from Chris and the other members of the sales team."
"Great experience with this dealers. Helpful team and honest people wanting the best for you as a customer."
"I thoroughly enjoyed my experience in Reading VW, staff are very helpful including Ashley who found me the best deal."
"Brought a Golf from Volkswagen Reading recently and was very pleased with the staff and the process."
Cons:
"I feel totally un-valued let alone a VIP and would rather drive 20 miles that return to this dealership."
"If Marshall’s gave a little more of a toss, they wouldn’t have lost a sale."
"Booked van in a week and a half ago for a 'service while you wait' slot in Reading. Turn up and they haven't got a booking."
"The worst part is that, if I order the same car through other dealers right now they will get it by Feb/Mar time anyways."
"Customer service was so poor I went elsewhere to buy a car after buying 4 Tiguans here."
"They Abused us because we are Elderly?"
"Extremely disappointed! Ordered a car 5months ago, and I was told that it will be available in Aug/Sep time."