Halfords Autocentre Liverpool Aintree Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Huge thanks to Matt for your patience!! Very much appreciated."
• "Staff professional and knowledgable. Would recommend 100%"
• "Staff were excellent. Fitted us in, although no appointment. Friendly and efficient."
• "Great company!! Colin in particular went the extra mile for us."
• "Really good service. Everyone was polite."
• "Very friendly staff. Gave me an approximate time to collect the vehicle and it was ready when I returned."
• "Excellent friendly service corrected, all of the faults and work requested and found additional faults."

Cons:

• "Told me to visit another garage because they don’t have auto sparks? Then ring me at 3pm saying they can’t fit me in today."
• "Had to call customer service for a complaint due to being lied to about MOT reasons."
• "The manager there stated to me that they were too busy and that they had no slots available to look at the car."
• "Refused to let me use the waiting area despite having two young children with me and I was made to wait outside."
• "Leon was immediately defensive and intimidating and took no responsibility for the damage."
• "Waste of time going there. Drove 11 miles early so they could do the work whilst I wait, to have brake fluid change, they couldn't do it."
• "Several years ago my mum owned a blue jaguar s type and I was beautiful.however the biggest mistake was bringing it here."

Quality of Service and Repairs

Pros:

• "Never had an issue with this place. They've sorted my MOT, service & repair."
• "Great service all round. Staff are knowledgeable and informative about their products and services."
• "Professional, friendly and helpful staff who went above and beyond to sort my vehicle problems out after a service."
• "Great service, really friendly, honest with assessment of car i was thinking of getting fixed up."
• "Had a free mot so can't complain about cost. As a motor mechanic and former mot tester myself I felt the tester was very thorough."
• "Car went in for service and MOT yesterday. Very professionally dealt with, as always, and usual prompt and informative updates on the car."

Cons:

• "Charged me £50 to remove warning light from dashboard. Drove away and warning light came on 10mins later."
• "Sold us our battery and then 1 year later carry out work including a new battery!"
• "Asked them to change the bulbs where needed... Of course, they haven't been checked/fixed."
• "Booked my car in for a major service and MOT today... for some reason these geniuses didn’t do both the service and MOT at same time."
• "After spending £569 on replacement calipers, discs and brakes my car was handed back to me in an unsafe condition."
• "No issues with the work carried out in my vehicle, however they refused to let me use the waiting area despite having two young children with me."
• "Booked for a service, when I got the phonecall that the car was ready I arrived to find my car still not being finished."

Communication and Booking Process

Pros:

• "Called as their info is coming up on their website to book in for my air con."
• "Booking was easy online. Communications were excellent and the service very efficient."
• "Booked online for new battery to be fitted, dropped car off the next day."
• "Booked online for an MOT with specific time slot. Dropped the car off early to avoid breaking into the day too much."

Cons:

• "My final year of my service plan had come around, so I booked it in... they could not find my service plan."
• "Booked MOT online, slot for 23rd Jan. drove down, arrived in to reception to be met with member of staff who informed that the space was fully booked."
• "Booked in for service at 8:30 am expecting it to take a couple of hours. They told me it would be done by the afternoon."
• "Booked my car in for 11:00 for someone to have a look at the exhaust. I arrived at 10:50 and got told there were no ramps available and could I come back later."