Stellantis &You Peugeot Birmingham North Reviews Summary

Customer Service

Pros:

• "The standard of service provided by Gazinder was beyond first class, and I have to say I have never felt so valued as a customer."
• "Gazinder was the consummate professional, we hadn’t managed to book a test drive beforehand and turned up ad-hoc but he managed to accommodate us despite having other scheduled appointments to also deal with."
• "Amazing customer service."
• "Best car sales customer service received so far in 17 years of driving(shopping for a car when needed)."
• "Absolutely thrilled with Gazinder's hard work & effort to get the deal I wanted."
• "Really great customer service from Josh today."
• "I Always have a great experience at Robin & Day."

Cons:

• "Poor to be honest... Would I buy from them again. Well I've brought many cars in the past and this is not the best, or worst for customer service."
• "Poor customer experience. No customer service and walked out without conducting a test drive."
• "Staff are rude and ignorant."
• "Hopeless and very ignorant!"
• "Worse sales customer service ever."
• "Visited here with my daughter who wanted to purchase a DS3... Absolutely appalling customer service!"
• "The service was unbelievably horrible to a point I cannot help writing this review."

Communication

Pros:

• "Had a live video call to view the vehicle before reserving and then went on to purchase."
• "Through phone calls and emails he told me everything I needed to know and ensured I got a perfect little car!"
• "She has always been proactive with communicating and nothing seems to be a hassle for her."
• "I always received an email within 24 hours and was able to secure a vehicle in a relatively short time period."
• "Good, honest and timely communication from initial enquiry through to delivery."
• "The sales representative I spoke with was lovely. Very informative, helpful and polite."
• "All of the staff were positive and willing to help anyway they could."

Cons:

• "We have been assured multiple times that the branch manager will call us back but this is still yet to happen."
• "I have emailed him four times about an issue, and each time he has replied saying 'I'll deal with this tomorrow'."
• "We have a chain of emails from our salesperson about these issues but when we last called we were informed that he no longer works there."
• "Advice - go directly to resolver complaints at their main head office you will get no where dealing with this north branch."
• "Service department and sales department communication very poor."
• "The lack of communication and organisation is awful and customer services are nonexistent."
• "After a couple of days I contacted Robins & Day to see what was happening and to offer to pay for the car there and then if it could be delivered to me. The salesman asked if he could phone me back when he had looked into the reservation. Needless to say he didn't ring back."

Quality of Experience

Pros:

• "He ordered the brand new 308 and was thrilled with the whole experience."
• "Popped in today to look at mobility vehicles, was looked after gazinder, who was lovely and who advised me with waiting times and now booked for a test drive."
• "I visited this dealer last week. Pre arranged appointment with A J. Met on time with test drive car ready."
• "I spoke with David Evan’s from this branch and he was very helpful with purchasing my first car!"
• "Please pass on my gratitude to Caitlin Copp for the amazing service she has provided."
• "I just had to write this review regarding the Incredible Customer Service I received from Sonam Bansal."
• "Visited this morning to order my next Motability car and even though I didn't have all the paperwork the salesman (Gazinder Marwahar) did all he could to help and successfully complete the order."

Cons:

• "They ended up not being able to tax the car, so we needed to go again the next day, and eventually picked up the car."
• "They can’t find a fault with the electric window. They can’t hear the squeak coming from the brakes 🤷🏻‍♀️ and they haven’t repaired the scratches."
• "So what's the point of having a flashy ds showroom when you're told to go next door to speak about a service or a complaint or a purchase."
• "My lease car was through these guys and when I received the car one of the mirrors was faulty."
• "Outstanding issues I felt I just got fed more excuses so still totally not satisfied."
• "I feel really really stupid. Just to warn you, they announce those faulty cars on the internet as perfect, hook you with a good deal and once you pay the money off that's it. They just ignore you....Not fair...I want to give the car back and get my money back!!"
• "The whole experience was stressful, and they missed out on the little things that really matter to a client."