Toomey Vauxhall Southend Reviews Summary

Customer Service

Pros:

• "Jason’s customer service was impeccable and I would highly recommend him to anyone looking to get a new or used car."
• "Definitely Mohamed is 100% recommended."
• "Dan went above and beyond to make sure I felt reassured with the service."
• "Ellie ensured I knew what the cost would be, and it was exactly what she said."
• "Jason was helpful with this and explained everything before I signed."
• "Ellie May Nolan at Toomey Motor Group provided outstanding service!"
• "Daniel Pinder at Toomey Vauxhall... kept us informed at every stage."
• "Ellie in the service department made what could have been an additional unneeded stress a completely stress-free experience."

Cons:

• "Awful customer service, not from the front-facing staff who are all very good but the management at Toomey."
• "Not happy with the service I have been receiving from Vauxhall as of late."
• "This year they must have had a change in the staff as with my last time my car has been in service they have been unreachable."
• "The staff at Toomey were all very welcoming, they were not pushy, and all were helpful and answered my questions."

Vehicle Quality

Pros:

• "I am very pleased with the car, and also the after sale service."
• "Great experience purchasing a van from Jason. He was extremely helpful."
• "I have just ordered a new Astra on the Motability scheme and was very happy with the service I received."
• "Picked up my new Grandland Ultimate yesterday...not pushy in any way and was extremely helpful."

Cons:

• "I purchased a set of brake pads for my Mokka which turned out to be complete rubbish."
• "My car has developed what could potentially be a dangerous fault."

Efficiency & Communication

Pros:

• "Called to make an appointment for a brake fluid change and spoke to Ellie who managed to book me in within the same hour."
• "Ellie let me drop my car off later in the day and made a note of extra things I wanted to be checked."
• "Ellie May Nolan...went above and beyond to ensure my car was well taken care of."
• "Absolutely fantastic service from Raj, he was extremely helpful and knowledgeable."

Cons:

• "Had a fault with my car and came in today to get it fixed...spent a lot of money trying to get this problem fixed already."
• "I had booked test drive with Southend showroom and paid 99£...till date they not given refund and not ready to respond on mail and over phone."
• "I can’t wait that long without a car, so I have now had to hire a mobile mechanic."

Professionalism & Friendliness

Pros:

• "Had a brilliant experience with Ellie from service, I am heavily pregnant and needed the brakes sorting out on my car."
• "Jason provided excellent first class customer service from the day we turned up at Toomey."
• "Purchased my new car from Jason (jay) and what an amazing experience it was!"
• "Jason at Toomey Vauxhall was extremely helpful with excellent levels of communication throughout the whole car buying process."

Cons:

• "Went in there about a couple of lights on my motability mokka. Was told too busy today - come back Monday."
• "Purchased a used corsa...waited 5 days for vehicle handover and found the car had not even been hoovered."
• "We took our car in toomey Vauxhall Southend for repair and was greeted by a lovely girl called Kerri on service friendly and helpful."