Drive Vauxhall Bristol North Reviews Summary

Customer Service

Pros:

• "Nothing is ever too much hassle and I have never had a bad experience here."
• "Big thank you in general to their Bristol franchise, and in particular to Dan, who did everything you would expect and more."
• "We had a great experience and everything was a pleasant and super helpful."
• "Dan genuinely seemed to care about our needs and didn't try to push us into anything we didn't want."
• "I met a really nice gentleman Mr Thomas he is a professional salesman with no hesitation to answer any questions about the vehicles and he explained beautifully with smile even for some of my basic stupid questions and helped me to find the perfect car I would highly recommend!"
• "Fantastic service. Dealt with Leighton Razouk. Fantastic throughout."
• "Can't praise the staff here highly enough. Purchased a 2nd hand car, arriving at the showroom 40 mins before closing time having seen a car on their website."

Cons:

• "Delay in handing over car due postal strike not getting log book back after plate transfer."
• "Absolute joke of a garage... took my car in for a problem it had after 2 weeks of owning the vehicle which was purchased with them."
• "Disgusting service! Apart from the fact we have a car that has had multiple recalls on it, this dealership is by far the worst I've ever encountered."
• "Absolutely horrendous customer service, if you value customer service with a helpful and positive approach then give this dealership a miss."
• "Waited for 5 days, I kept phoning every day asking reception to put me through to service, no answer."
• "Very poor customer service with a couldn't care less attitude never again will I use their services I feel I've been treated unfairly and rudely."
• "Very disappointing service. I order a key on 10/6. Am told it will need programming, I order and arrives in 3 working days. Make contact to collect and given 10 days appt to programme the key."

Sales Experience

Pros:

• "The experience at Drive Vauxhall Bristol North could not have been any better."
• "Just bought my third car from Drive Vauxhall Bristol North. Can’t recommend them highly enough, especially Dan Lammiman."
• "Dan and Chris make a good team."
• "Was lucky enough to change my car today and I found the whole process so easy and straightforward."
• "He was honest, available all the time and he guided me as I don't understand too much about the cars !! Excellent service, great prices and very honest dealership!"
• "I got the opportunity to meet Stavros who made me feel at ease and made the experience as seamless as possible."
• "Received fantastic customer service and advice from Mark over the phone as we went through the sales process, and the overall customer experience was top quality from start to finish."

Cons:

• "Lots of Used cars, but hardly any automatic cars. Watch thou as I was there 40 mins and nobody asked if I needed help."
• "DO NOT BUY FROM HERE!!!!! LIAR'S AND THIEVES!"
• "Do not buy from Drive Bristol!!! I wouldn't even rate it one star but unfortunately you have to."
• "Poor customer service in the extreme. Test drove & agreed the purchase deal on a car then told that as someone else was interested they had first refusal!"
• "We bought a second hand car here and would not recommend this dealer to anyone. We have found them to be dishonest and misleading."
• "The manager is rude, dishonest and the level of customer care is appalling."
• "A very disappointing experience! Salesman was never honest with me from the start!"

Vehicle Quality

Pros:

• "Had the car 3 months been wonderful no issues what so ever!"
• "Very happy with the service I have received during the purchase of my new car."
• "Really enjoying driving my New Mokka, from the sale to the delivery everyone at Drive has been very helpful, knowledgeable and patient."
• "My son has just bought his first brand new Car a corsa from Mark at Vauxhall north bristol, the whole experience was positive."
• "I just bought a lovely car from Drive Vauxhall and Dan was amazingly helpful throughout the process!"
• "Very pleased with the service and my car!"
• "Recently purchased MG ZS electric vehicle. The whole experience was excellent."