Wilson and Co Vauxhall Bolton Reviews Summary

Customer Service

Pros:

• "The customer service at Wilson & Co is excellent."
• "The staff were excellent, friendly and patient, and a big shout out especially to India who dealt with me throughout."
• "Everyone I encountered was friendly and even more importantly helpful."
• "The staff are amazing, always smiling, very friendly and can't do enough to help."
• "The whole team were excellent and friendly."
• "Wilson & Co Bolton staff were good because they were friendly and helpful."
• "Fantastic experience. We bought a used car from Sami Raza, he was great, nothing was too much trouble."

Cons:

• "Absolutely sick and tired of the service manager at this place."
• "Another shockingly poor level of service."
• "Attitudes re. reception and their customer care skills need to be improved."
• "Dana in service is very rude and unhelpful every time I have to deal with her."
• "WOW appalling attitude from the staff on the service desk unbelievable Jeff."
• "The worse customer service I’ve ever encountered, poor attitude and no helpfulness plus a rip off."
• "Never again! Took my work van in for clutch repair... really poor customer service and communication."

Sales Experience

Pros:

• "I'd definitely recommend Wilson & Co Bolton to friends and family because everything went smoothly, Nathan was exceptional."
• "The sales person I dealt with called Gary was very helpful and a overall nice person to deal with."
• "Salesman Nathan Parker was very helpful informative, friendly and easy to talk to but not pushy."
• "The buying experience was flawless with videos of the car before I went and communication was good too."
• "I'd definitely recommend Wilson & Co Bolton because the level of service is top notch and very professional."
• "Ray Dolan, my sales executive, kept me up to date every step of the way, making for a smooth and easy transaction."
• "Raymond was fantastic, I have bought cars from him before and will continue to do so as his emphasis on providing a great experience for the customer is second to none."

Cons:

• "Once they have your money don’t expect to hear from this dealership again! Avoid."
• "If they can’t even replace a wiper blade without snapping the arm, who knows what other mistakes they are making!"
• "Part of my deal was that I would receive £500 free fuel... I have now had the car nearly 2 months and not received anything."
• "If you are going to buy a car from here, then don't deal with Pete, he is a liar and cheat."
• "I Would give Wilson and co a wide berth unless you enjoy extremely poor service."
• "The best scamming team...You take a lease with the option to part exchange your vehicle later and they won't honour the deal."
• "Awful experience once they have your money, avoid! No one is willing to sort out the mess they made."

Vehicle Quality

Pros:

• "Car is great very happy, any issues were swiftly resolved."
• "The car was in immaculate condition when we received it."
• "The car was ready when they said and was immaculately presented and handled the 300 mile journey home effortlessly."
• "Just bought a beautiful used Sportage from these guys. Raymon in sales was a pleasure to deal with."
• "The car just came in a few days before I saw it parked up and instantly fell in love, of course it was rough around the edges since they hadn't done much in cleaning it up, but they had it all polished, valeted and cleaned up when collecting."
• "My car was fixed with the minimum of fuss."
• "Had an appointment to fix an interior light, was shocked but elated that they had even washed and hoovered my car."