Balaam Street Surgery Reviews Summary

Doctor and Staff Professionalism

Pros:

• "It’s been a great pleasure to be under the care of Doctors she explains everything to me all throughout my initial appointment and then during the follow up."
• "Doctor approached my concerns with compassion and kindness."
• "She is one of the best gentle and respectful doctor I met few in my life."
• "The doctors are friendly & so understanding."
• "I am really happy with my experience today and I truly believe that this is the best surgery that I have ever registered too."
• "The Doctor and Nurse I was seen by were both professional and polite, I felt comfortable, they were very caring and spent the time to listen and gave me good advice."

Cons:

• "I don't know how they are so irresponsible, I have had severe abdominal pain for approximately 3 months."
• "Very irresponsible Gp. they even don’t know what they are doing. Requested for medicines and they gave approval for wrong medicine."

Patient Care and Support

Pros:

• "Dr Lyra, thank you very much for taking the time to listen to me, make me comfortable enough to speak to you as I tend to dislike going to the GP."
• "All the staff and Dr are always helpful. Always provide excellent service to the patient."
• "She was helpful and supportive."
• "The receptionist was so helpful I had lost my blood test papers, so looking for them was late."
• "Kind and caring doctors and staff. Never been refused when asking for referral to the specialist."

Cons:

• "The only thing is the askmygp that can be quite tedious."
• "I'm feeling awful from my Doctor, the medication you give me is not suitable for my health."

Accessibility and Appointment System

Pros:

• "Accessibility is good as well, in a 241 bus the surgery can be reached easily."
• "Same day appointments are outstanding."
• "I registered with the practice yesterday, got an appointment for my son’s vaccination for the desired date and time during the same call."
• "Requested online and got the appointment just minutes after, excellent reception team very helpful and fast."

Cons:

• "The doctors are very good but reception no that good, if I want to make an appointment I have to get up at 5:30am and appointment time start from 6am to 8am to access my GP after 8am system would close."
• "It would be better if it was a fully online booking system or they allowed booking appointments over the phone rather than what it currently is."

Communication and Responsiveness

Pros:

• "Over the phone also she speaks so nice, she got patience to listen to us."
• "I’ve been with this brilliant local surgery for twenty odd years and always found the reception staff welcoming, friendly and extremely helpful."

Cons:

• "Seeing that they didn't call me or anything like that, I wrote to arrange a visit with the doctor."
• "The receptionist on the other hand need training. They don't listen and ask you to constantly call back or use my gp which I do."

Professional Expertise and Knowledge

Pros:

• "Rahana was amazing today. I felt at ease with her advice and check up."
• "This GP is one of the best in the area. The doctor has explained to me the importance of taking the medicine on time and the severe consequences if not following the instructions."

Cons:

• "Now I had to register again and wait another 4 to 5 days for them to attend to me, when they add the data to the system."

Overall Satisfaction and Recommendations

Pros:

• "I Highly recommended this GP... You're doing a great job..."
• "My son and I had an appointment booked with Dr Chacko. Our appointments were both on time and Dr Chacko provided a really good service to both of us. I will recommend this surgery."

Cons:

• "I would not recommend this GP to anyone because there is no consistency."