Hamptons Estate and Lettings Agent West Hampstead Reviews Summary

Professionalism

Pros:

• "He has been very professional, attentive and responsive to my needs during my first tenancy, which happened to occur during these hard pandemic times."
• "Josh in Lettings... he’s friendly and approachable but more importantly he gets things done."
• "Ed Bloom and his team made the recent sale of our flat in West Hampstead a smooth and stress-free process."
• "The entire process was conducted by all the 'Team' with complete diligence, courtesy and attention to detail."
• "Scott was very professional, prompt and effective whenever we had a query."
• "Communication was efficient and courteous throughout the sale."
• "Ed & Josh from Hamptons have been assisted us in the search of our property in such a professional way!"

Cons:

• "Most shocking of all, five weeks after moving out, they still have not given me back my deposit and are coming up with deceitful reasons to reduce the amount they return."
• "I've never dealt with such unprofessional agents in London and will never use Greene again in any capacity."

Customer Service

Pros:

• "Special thanks to Christina and Ed. Great team, highly recommended."
• "Bonnie Pooley you're an absolute star!"
• "Saleem was very thorough and considered carefully our requirements before showing us properties that were very suitable."
• "They’re approachable, knowledgeable and super responsive - they always kept me updated and constantly chased solicitors on both sides to get it over the line."
• "Heartfelt thanks to Verity. As we are new here, she explained the procedures to us in detail, even let us do some measurements after the previous tenant has moved out."
• "I would definitely recommend to others!!!"
• "Thank you Ed, Josh and Ellie for all your help with selling our property!"

Cons:

• "Over the course of four years I generally could avoid them but if something needed fixing, it would take an average of 3-4 weeks to get done and generally would only be a temporary fix before it broke again."

Responsiveness

Pros:

• "From the beginning, Hamptons generated lots of interest in our property, organised lots of viewings, and kept us posted throughout."
• "He was always available on the end of the phone for us and very supportive through what was, at times, a tricky sale."
• "They quickly found a buyer and, although the process took longer than expected through no fault of theirs, we have recently successfully exchanged."
• "Having dealt with many estate agents in London in the past, this was the first time i felt like someone actually had time to listen to me."
• "We used Hamptons Intl to sell our house in West Hampstead... we were happy to exchange and complete in a short period of time."
• "What really impressed me was how they were available for calls outside office hours."
• "They were always contactable and kept me informed of the progress of viewings and developments in the process."

Cons:

• "Most of them can't be bothered or just lose interest and don't return your calls."