McDonald's Reviews Summary

Order Accuracy

Pros:

• "Half the food in my £38 order was missing... this was quickly resolved by the members of staff."
• "Mistakes happen, it's the response that matters and this was great :-)"
• "The young lady amber was the best worker I've ever seen in my 60 years of eating at mcdonalds."
• "Ordered via the app for table service, which only took 8 minutes to arrive."
• "Updating my previous 1 star rating. The food has improved as we have been getting hot chips on most of our visits in the last couple of months."
• "The table was spotlessly clean."
• "The staff are always Polite."

Cons:

• "Forgot to put sauce in with kids chicken nugget happy meal, and Mozarella dippers."
• "Whenever I come here the order is either stone cold or they miss half of the order."
• "Ordered 2 times for my family big tasty, normally comes with bacon, the last time like a said I order big taste and they give me big mac today I order big tasty and no bacon inside."
• "I ordered a very simple request for my family: 2 burgers, 3 fries and a box of chicken nuggets. I received my order in one full to the brim bag that I could not close and no chicken nuggets."
• "They completely missed a portion of fries and they mucked up my Big Mac."
• "We just ordered 1 egg McMuffin meal, 1 sausage and egg McMuffin meal and a double sausage and egg McMuffin meal. We got 2 x sausage McMuffin meal and 1 x sausage and egg McMuffin meal."
• "For the last three times I have been to McDonald's they have got my order wrong."

Service Speed

Pros:

• "Service was quick to take order due to paying I'm cash."
• "The drive through was quick."
• "Service was quick and the staff were very friendly."
• "When ordering through the app they are so quick to get the food out and it’s warm."
• "Good clean friendly McDonald’s with the fastest service I have had at any McDonald’s."
• "Fast service, friendly, helpful professional staff."
• "The girl on the drive thru intercom was ace."

Cons:

• "Waited 25mins from order to being served, would have been longer if I hadn't of said something."
• "Waited far to long for my order."
• "Very slow slow service."
• "Still stood waiting for my order 30 MINUTES after ordering!"
• "Had to wait 15 minutes at the drive through for the food."
• "Waited over 30 mins to collect our order which was cold when finally ready for takeaway."
• "Waited about 15 mins for my food. Even though the food was ready, and sat there getting cold while they were getting the drink."

Food Quality

Pros:

• "The food was amazing !"
• "My burgers were first class. Fresh and very well made."
• "It was the best filet of fish I have ever eaten; beautiful fresh fish, crispy bread crumbs and the bap was perfect."
• "Food was excellent - the fries were hot, freshly made and crispy with the burger and chicken on point."
• "As a plus food was fresh and hot."
• "Lovely food."
• "Food very often cold and looks a bit dodgy."