KFC Ely - Leisure Village Reviews Summary

Order Accuracy and Food Quality

Pros:

• "In fairness to her, she did give me a new burger and some free chicken."
• "The girl serving seemed more interested in the drive through."
• "Went through the drive thru for a Chicken Fillet burger today."
• "Lovely staff. They had loads of customers when I came in."
• "Located in Ely leisure village there is ample free parking with dedicated disabled bays."
• "The food was great and the staff member who served me was pleasant."
• "The staff didntnt seem to really care and service was slow with customers waiting."
• "Staff are all very friendly and helpful! Food is always fresh and delicious."

Cons:

• "When I got home and opened my chicken burger box I realised my chicken was missing from the sandwich."
• "The chicken was dreadfully overcooked and the so called 'crispy skin' was very much akin to chewing on a brick."
• "The 2 pieces of chicken had obviously been cooked hours ago, luke warm and not at all crispy."
• "Absolutely disgusting. Halfway through eating my food, I have noticed a black hair."
• "Never a manager around to deal with complaints. Slow service, took half an hour to order and get food."
• "Have had 10 chicken piece buckets here on numerous occasions today they wanted to charge per piece of chicken!"
• "When eating the burger it was luke warm, like it had been sitting on the side for half an hour!"
• "Food was dry and overcooked even though it was busy and should of been fresh!"

Service and Staff Attitude

Pros:

• "Staff were friendly and happy to help but sadly on this visit there were items not available from the menu again."
• "Located on the new leisure park just off the A10, it has both a sit down restaurant and drive through options."
• "Staff are all very friendly and helpful!"
• "The counter staff were really helpful and nothing seemed a problem for them."

Cons:

• "Staff was unprofessional squabbling in front of customers, had us standing waiting to order for well over 15 minutes."
• "I tried numerous times to contact the store to speak to a manager, but no one in there could be bothered to pick up the phone."
• "The worst customer service skills award goes to the young lady who served us, no real eye contact, attitude to her job was well below parr."
• "Once we got the food part of it was wrong anyways."
• "Ordered mighty bucket for one. Advertised at £7.49. Charged £7.99. Argument with manager."
• "The girl at the register was useless, clueless and caused everyone else extra work."
• "Food has been hit or miss whenever we use it but the main issue is always the staff unfortunately."
• "The woman with the moustache at the till is particularly rude and impatient!!!!!!"

Hygiene and Cleanliness

Pros:

• "The seating area with very clean and tidy."

Cons:

• "The place looks untidy, the windows are filthy, and there's flies everywhere."
• "The place was an absolute mess, bins overflow, toilets were discussing obviously not been cleaned in hours if not days."
• "Absolutely disgusting. No hygiene at all, when I was working at KFC, it was mandatory for us to wear hair nets. WHERE ARE YOURS?"
• "I used the toilet and luckily hadn't ordered a drink. Stains up walls. Stains on everything. Grime in corners."
• "Fries taste like fish and the yelling behind the counter is out of control."
• "Absolutely disgusting, no hygiene at all. We were handed over our food in takeaway bags as they didn't have clean trays."
• "Tables, chairs and floor all haven't been cleaned for a while."
• "Terrible experience, chicken cold, popcorn cold a horrible aggressive lady serving didnt give straws for drinks."

Efficiency and Wait Times

Pros:

• "Had to wait 15 mins and more at the pay window where you can hear the staff swearing at each other."

Cons:

• "I waited for more than 50 minutes to be notified that the order was ready to be collected but that never happened."
• "This was my beautiful Saturday night. An order which meant to take about 20 minutes took almost 2 hours."
• "Despite there being no other customers I had quite a lengthy wait for my food."
• "They were having problems with order screens as wi fi was playing up. Even though order was accepted after 15mins."
• "Drive thru took 25 minutes then the young lad at the collection window pushed the food through the service door."
• "It's advertised as fast food but today it took 47min to get only two thirds of our meal."
• "45 minutes and counting in the drive through. Looks like another 10 minutes to wait for my food."
• "Waited AGES (15 minutes), they had run out of popcorn chicken and while waiting they ran out of mini fillets?!"

General Management and Organization

Pros:

• "The lady who served me today really went the extra mile."
• "The manager and staff were polite. Fast service and also thanked me for my work."

Cons:

• "Never a manager around to deal with complaints."
• "Went in the drive thru yesterday and was told they had missing mini fillets for our meals."
• "The door on the establishment was very difficult to open, however this did provide some amusement while eating inside."
• "Service was quick but I have never seen such small pieces of chicken in a serving."
• "Chaos each attempt. Bottled drinks not available, sides diminished compared to choices on menu."
• "Who the hell closes early? And on a Wednesday?!"
• "The only KFC I know of that never has any chicken!!! The last three times I've been there has be a 15-20 minute wait for chicken."
• "Useless service, placed an order online and says they are open 11-22:00 go to the store at 11:30am and they are closed!"