McDonald's Reviews Summary

Staff and Service

Pros:

• "They are always here to help with big smile."
• "Very polite and clean."
• "The staff are polite and efficient with the food always arriving piping hot."
• "Really helpful and polite staff. Lovely environment."
• "Manager was absolutely amazing today."
• "Lovely friendly people serving."
• "The staff, friendly and fast with service."

Cons:

• "Considering it got robbed about two days before we were there the staff were actually not that shaken up."
• "I complained to Manager who did not apologise."
• "When I rang to complain the manager was rude!"
• "Poor service no staff to take orders."
• "The staff at this particular McDonald's are incompetent."
• "Service was awful help was useless."
• "He had the WORST attitude EVER!"

Cleanliness

Pros:

• "Very polite and clean."
• "Fast food, very clean and the staff seem very friendly and helpful."
• "Disabled friendly and easy to manoeuvre around with wide Isles!"
• "I found this McDonald's to be very clean and well presented."
• "The restaurant was clean too."
• "But is very clean and tidy, smart, and very modern!"
• "It was clean but the service was very slow the day I was there."

Cons:

• "Their idea of clean leaves a lot to be desired and whoever dressed the sausage and egg muffins must have done it from the other side of the kitchen."
• "Minimal adherence to Covid regulations."
• "The whole restaurant looked like a bomb had hit it."
• "Walked in and the place was disgusting and filthy."
• "Tables were not wiped clean the bins were full."
• "However these can become a bit smelly when the restaurant is busy due to almost constant use and a lack of ventilation."
• "Why don't you have anti bacterial wipes or some sort of antibacterial offered around your tablet screens area."

Food Quality

Pros:

• "The staff are polite and efficient with the food always arriving piping hot."
• "Food is always hot and does what it says on the tin."
• "Coffee, strong, hot and good."
• "The mcmuffin bun was great, hot, tasty and just as expected."
• "My food was as per my order and it was hot and tasted great."
• "Millbrook McDonald's always surprises me with the freshness and quality of their food."
• "The best MC Donald experience I have ever had. Quickest and the most fresh double cheese burgers ever."