Address: 1-2 Hanover Buildings, Southampton, SO14 1JU, United Kingdom
Phone: +442380232037
Rating: 3.6
based on 158 reviews.
Food Quality
Pros:
"Their Nacho cheese dips and fries are one of the best ever."
"The newly introduced Naked Chicken Taco was surprisingly better than any of the other items."
"Friendly staff, delicious food and an enjoyable atmosphere."
"Food was great as per usual but the restaurant was an absolute dive."
"Great food, fast service. Our first experience of the popular American chain and we'd definitely eat here again!"
"The food is what you would expect from Taco Bell."
"Never fails to taste delicious."
"Tasty, cheap, comfortable. My top tip is to get 2 double triple crunchwraps."
Cons:
"The food was horrible, I can’t even believe it."
"The food looked like it had come from the local Tesco and not at all like proper food."
"We’ve ordered from here twice now and both times there was little to no plant based filling."
"The food is what you would expect from Taco Bell, but there were a number of little things that brought down the review score."
"Worst experience of tacobell ever - ordered delivery. Ordered deconstructed chips bell grande - less than a tablespoon of meat."
"I've been today to this Taco Bell with my daughter and I've been disgusted, filthy floors,dirty toilets, cold food."
"The food is delicious and well priced, service at the till can be a little slow at peak times."
"Initially afraid of this place, I eventually persuaded my SO to come here and we've been back infrequently ever since."
Service and Staff
Pros:
"The staff, specifically, Mali was very nice."
"Friendly staff are always happy to help and the restaurant is usually clean."
"Has become my favourite place to eat mainly due to friendly staff, especially the manager John."
"Thank you to satheesh ordered through uber eats driver forgot half the order uber eats was no help so called the store."
Cons:
"Sometimes the staff makes small mistakes when taking the order."
"The staff were slow to take our order but once we started it all went well."
"I asked for a Lipton drink and the worker asked me what this was.. she advised it was her first day, however was left on her own on the till."
"The girl on the till said she is not allowed as its againsts the law. I asked to speak to the manager she said its illegal to get water."
"Taco Bell and Deliveroo need to up their game."
"Nearly brought a tear to my eye when I came across TB here in South Hampton. No it's not exactly the same as in the states but it does the trick."
"I ordered food delivery from taco bell and they didn't get the order right."
"Pathetic service. I don't think they understand the fact that they are a fast-food restaurant."
Cleanliness and Atmosphere
Pros:
"The restaurant is professionally managed - I talked to John, a manager there and after our chat, I am sure he fully understands how the excellent customer service should look like."
"They often talk too quietly and it can take a while to order."
Cons:
"Toilets are never neat, that is mostly the customer's fault."
"The restaurant is in a serious state, poor representative of the Taco Bell brand."
"The store ended up CLOSING while I waited and never fulfilled the order or cancelled it."
"The cleanliness of the place was absolutely disgusting."
"The reason was obvious, as clearly they were accepting a million online orders and were just dumping food on the side once it was done."
"Filthy toilets disgusting, no toilet roll drinks, water all over disabled toilets floor machine not working manager rude."
"The food was good but it didn't feel clean inside and they weren't following their own Covid rules."
"The way I would rate taco Bell is it isn't Mexican food really."
Order Accuracy and Delivery
Pros:
"Food was fine. Order came out with nothing missing. So no complaints about that really."
Cons:
"I’ve ordered from here 4 times and only once it’s been right been on the phone ringing no answer for half an hour just ringing."
"Absolute trash service. Waited 20 minutes until I asked about my food, then after I was told the 'ticket wasn't on the screen' I then had to wait a further 25 minutes."
"Food has always been great, what let's this place down is that it's rarely open and equipment seems to always be broken."
"I tried to order food from Taco Bell for my boyfriend and I a few days ago and it took over an hour to be ready."
"Hard to find an honest 5* review and this place was great for liars."
"don't recommend at all. not worth the hype and value for money."
"I've been today to this Taco Bell with my daughter and I've been disgusted, filthy floors,dirty toilets, cold food."
"I would give zero if possible.. I a ate possibly the worst burrito I have ever had the misfortune to encounter at this place."