Taco Bell Reviews Summary

Food Quality

Pros:

• "Their Nacho cheese dips and fries are one of the best ever."
• "The newly introduced Naked Chicken Taco was surprisingly better than any of the other items."
• "Friendly staff, delicious food and an enjoyable atmosphere."
• "Food was great as per usual but the restaurant was an absolute dive."
• "Great food, fast service. Our first experience of the popular American chain and we'd definitely eat here again!"
• "The food is what you would expect from Taco Bell."
• "Never fails to taste delicious."
• "Tasty, cheap, comfortable. My top tip is to get 2 double triple crunchwraps."

Cons:

• "The food was horrible, I can’t even believe it."
• "The food looked like it had come from the local Tesco and not at all like proper food."
• "We’ve ordered from here twice now and both times there was little to no plant based filling."
• "The food is what you would expect from Taco Bell, but there were a number of little things that brought down the review score."
• "Worst experience of tacobell ever - ordered delivery. Ordered deconstructed chips bell grande - less than a tablespoon of meat."
• "I've been today to this Taco Bell with my daughter and I've been disgusted, filthy floors,dirty toilets, cold food."
• "The food is delicious and well priced, service at the till can be a little slow at peak times."
• "Initially afraid of this place, I eventually persuaded my SO to come here and we've been back infrequently ever since."

Service and Staff

Pros:

• "The staff, specifically, Mali was very nice."
• "Friendly staff are always happy to help and the restaurant is usually clean."
• "Has become my favourite place to eat mainly due to friendly staff, especially the manager John."
• "Thank you to satheesh ordered through uber eats driver forgot half the order uber eats was no help so called the store."

Cons:

• "Sometimes the staff makes small mistakes when taking the order."
• "The staff were slow to take our order but once we started it all went well."
• "I asked for a Lipton drink and the worker asked me what this was.. she advised it was her first day, however was left on her own on the till."
• "The girl on the till said she is not allowed as its againsts the law. I asked to speak to the manager she said its illegal to get water."
• "Taco Bell and Deliveroo need to up their game."
• "Nearly brought a tear to my eye when I came across TB here in South Hampton. No it's not exactly the same as in the states but it does the trick."
• "I ordered food delivery from taco bell and they didn't get the order right."
• "Pathetic service. I don't think they understand the fact that they are a fast-food restaurant."

Cleanliness and Atmosphere

Pros:

• "The restaurant is professionally managed - I talked to John, a manager there and after our chat, I am sure he fully understands how the excellent customer service should look like."
• "They often talk too quietly and it can take a while to order."

Cons:

• "Toilets are never neat, that is mostly the customer's fault."
• "The restaurant is in a serious state, poor representative of the Taco Bell brand."
• "The store ended up CLOSING while I waited and never fulfilled the order or cancelled it."
• "The cleanliness of the place was absolutely disgusting."
• "The reason was obvious, as clearly they were accepting a million online orders and were just dumping food on the side once it was done."
• "Filthy toilets disgusting, no toilet roll drinks, water all over disabled toilets floor machine not working manager rude."
• "The food was good but it didn't feel clean inside and they weren't following their own Covid rules."
• "The way I would rate taco Bell is it isn't Mexican food really."

Order Accuracy and Delivery

Pros:

• "Food was fine. Order came out with nothing missing. So no complaints about that really."

Cons:

• "I’ve ordered from here 4 times and only once it’s been right been on the phone ringing no answer for half an hour just ringing."
• "Absolute trash service. Waited 20 minutes until I asked about my food, then after I was told the 'ticket wasn't on the screen' I then had to wait a further 25 minutes."
• "Food has always been great, what let's this place down is that it's rarely open and equipment seems to always be broken."
• "I tried to order food from Taco Bell for my boyfriend and I a few days ago and it took over an hour to be ready."
• "Hard to find an honest 5* review and this place was great for liars."
• "don't recommend at all. not worth the hype and value for money."
• "I've been today to this Taco Bell with my daughter and I've been disgusted, filthy floors,dirty toilets, cold food."
• "I would give zero if possible.. I a ate possibly the worst burrito I have ever had the misfortune to encounter at this place."