Beauty Temple Mapperley - Woodborough Rd Reviews Summary

Staff and Service

Pros:

• "Every member of staff could be seen to taking great measures to be clean and sanitised."
• "So personalised, with warm and welcoming members of staff."
• "Victoria is an asset to this salon, where operations run smoothly under her keen eye for customer service."
• "Very friendly place,cannot fault the staff ,nothing is ever too much trouble."
• "Sammy does my nails and they have never looked so good."
• "The staff have no professionalism whatsoever."
• "The staff are lovely, friendly and helpful."

Cons:

• "For gel off and redone it was an unprofessional and expensive experience for a mediocre service."
• "They lie straight to your face about treatments and what you were supposed to have just to save their backs."
• "No customer service skills whatsoever."
• "Probably the WORST experience I have ever had with dealing with a salon!"
• "I've just had a very unpleasant chat on the phone with someone when trying to redeem a Groupon Voucher."
• "The lady had zero interaction or made no effort with the little girls, she never spoke to them apart from asking them what colours they wanted."
• "Awful service, would never go back there again."

Salon Atmosphere and Cleanliness

Pros:

• "The salon is operating safely during the pandemic, and yet still offers a touch of class and finesse."
• "The salon is very friendly, clean, professional and just feels very welcoming."
• "From the moment you walk into Beauty Temple in Mapperley you are made to feel cherished and welcome, and you wont look back!"
• "The salon itself is so nice, with very friendly staff."
• "The team are lovely and the salon is relaxing and modern."
• "The environment is really relaxing and the staff are welcoming and friendly."
• "Very clean and tidy surroundings."

Cons:

• "Came for a bubbly pedicure. Salon and staff were lovely. The only downside is the pedicure chairs seem to be a little low to the floor."
• "I saw no Mac in there make up kit."
• "I also was given no choice of base it was a one foundation fits all type of service."
• "Only downside was I think I was supposed to receive a welcome drink with my gift voucher but this wasn’t offered."
• "I was left waiting for a room for 20 minutes despite having a planned appointment."
• "The water bowl, was just as a standard bowl of water - not a massaging one."
• "Wasn't asked if I wanted my gel nails filed down so left with unmanicured nails."

Treatment Quality

Pros:

• "I've had eyebrows, hair-ups for parties and various treats at Beauty Temple and can honestly recommend highly."
• "My hair is exactly as I wanted."
• "I felt like a million dollars."
• "Royal Gel Pedicure was great I would recommend this and would have this again."
• "My massage was genuinely the best massage I’ve ever had!"
• "My first ever HD brows and eye lift/tint - really happy with the results."
• "The atmosphere was serene and the wax was done quickly and with as less pain as possible."