Address: Unit 9 West Terrace, Rushden, NN10 6FT, United Kingdom
Phone: +443304605520
Rating: 4.2
based on 301 reviews.
Staff Service
Pros:
"The staff were all very welcoming, the food was lovely, and the birthday treatment was amazing."
"Lots of menus at the moment but Milena helped us find the best deal for our lunch."
"Charlotte was our main waitress and she was brilliant. They were very busy but she handled her tables with a smile."
"Our Waitress, Lottie was amazing... she was constantly smiling and asking if our food was all okay."
"Milena was amazing! It was my birthday and she made me feel really special."
"Great service as always. Despite being busy, Milena made sure we were looked after."
"We visited for the first time today for a bottomless brunch and were so surprised with how good the cocktails and food were. The staff were AMAZING."
"Milena was amazing! She always available when me and my family needed something."
Cons:
"The staff were really horrible and dodgy. Their behaviour seems to have been a bit racist."
"Reserved a table with friends, but the service was incredibly poor. The lady seating people lacked smiles, creating a cold atmosphere."
"Shocking service here today, I've always had positive experiences with service at TGIs before but this time really got to me."
"Service was poor, took over 10 minutes for us to get seated but was already pre booked."
"The service was far from okay. It took ages to order drinks then took another 20 minutes to arrive."
"Horrible food gave me and my mum a terrible stomach. All the food came out cold."
"The food is fantastic but the service is absolutely rubbish."
"Shocking service, took forever to get seated even though we booked a table."
Food Quality
Pros:
"Burger was spot on, on the pricey side, but you get what you pay for."
"Delicious brownies to share for our dessert."
"My partner and I had a lovely experience and the food was great!"
"The food is always 10/10 and never disappoints."
"Food was flavoursome, however a little overpriced for what was served."
"The food was lovely as always. We are regular visitors and have never been disappointed."
"The food is great for the most of the times but the atmosphere created by the staff is on another level."
"Food and overall experience was fantastic! Our waitress went above and beyond I’ve never had service like it!"
Cons:
"The food is expensive for what it is. I had the Cajun Bacon chop (£18) and a can of Dr Pepper (£4.30!!!)."
"This place is iconic for it's Racks of ribs...well they have changed suppliers and they no longer fall off the bone and are chewy and not enjoyable."
"Ridiculously overpriced. The menu is pretty restricted and will leave you penny less if you stay."
"Overpriced, the order was wrong and not as described on the menu. The steak was shockingly bad and the burger came without chips!"
"As someone that used to visit TGI Fridays frequently, I have to say I was extremely disappointed by this meal."
"Service was poor, took over 10 minutes for us to get seated but was already pre booked. Presentation wise of the food was shocking left so much grease on my plate."
"Ordered drinks first. Then I ordered food. Waited over 30 minutes for food to arrive. Had to remind them we still hadn't had our drinks."
"Horrible food gave me and my mum a terrible stomach. All the food came out cold as it just gets left for about 15 minutes before being brought over."
Ambiance and Environment
Pros:
"The atmosphere was brilliant I would definitely go again."
"Nice atmosphere and decor has anything American you can think of."
"Friendly staff.. Found us a table even though we hadn't booked."
"The food was amazing 😍 and the atmosphere was brilliant."
"The atmosphere was really good and the staff were very good with ensuring social distancing was in place."
"Great restaurant for a family meal. Always packed and lots of birthdays being celebrated which is fun."
"I was expecting it to be warmed up rubbish like you get in weatherspoons etc, but it seemed like it was being prepared in the restaurant."
"The place is well decorated with American objects and looks very interesting. The seating is nice too."
Cons:
"Very noisy so hard to have a conservation with anyone."
"We sat and watched our desserts on the kitchen counter waiting to be picked up for 15 mins and about 6 staff walking by them."
"Very slow service even when the restaurant was not at all busy."
"The service was very slow and it was a very quiet night."
"Venomous was very sticky and dirty, as was the table."
"The seating by the toilets was sticky dirty, as was the table."
"The only let down was when i asked the young lady who brought over the food if we could have more drinks."
"It was not very busy only 3 tables in use when we arrived but as it got busier everyone was seated on tables next to each other."